Product Success Partner

This is a fully remote position, open to applicants in Netherlands, +1 more country.

📋 Description

• Collaborate with Customer Success Managers to develop and enhance customer Success Plans.

• Connect business objectives with product adoption, process optimization, and tangible value.

• Leverage extensive knowledge of Unit4 Financials to pinpoint adoption gaps, optimization prospects, and best practices.

• Assist customers in enhancing financial efficiency, reporting accuracy, governance, compliance, and decision-making.

• Advocate for standard functionality, minimize customization, and promote the adoption of new capabilities.

• Examine customer usage patterns and business processes to uncover opportunities for value realization and operational enhancement.

• Aid Value Enhancement Services by assessing customer needs and aligning them with outcome-based packages, assessments, or optimization projects.

• Work in partnership with Consulting, Support, Product Management, and Customer Excellence teams to eliminate obstacles and expedite customer outcomes.

• Relay customer feedback to Product, Engineering, and Customer Experience teams to drive product and service enhancements.

• Serve as a trusted advisor on financial process optimization, reporting best practices, and digital transformation efforts.

⛳️ Requirements

• At least 4 years of experience in ERP consulting, ERP support, Customer Success, or solution delivery, with substantial expertise in financial management solutions.

• Familiarity with Unit4 Financials (U4F), Unit4 ERP, or equivalent enterprise financial management systems.

• Comprehensive understanding of General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Budgeting and Forecasting, Financial Reporting, and Period-End and Year-End Processes.

• Capacity to translate product capabilities into measurable business value and guide customers towards strategic business goals.

• Confidence in engaging with customers regarding adoption, optimization, process enhancement, and value realization initiatives.

• Strong analytical abilities to interpret customer data, identify trends, and suggest practical improvements.

• Experience with financial reporting, analytics, dashboards, data structures, and reporting tools.

• Skill in transforming vague customer needs into clear recommendations, action plans, and successful outcomes.

• Excellent stakeholder management and communication skills.

• Proactive and consultative mindset that emphasizes customer value, best practices, continuous improvement, and long-term customer success.

• Experience in Higher Education, Public Sector, Professional Services, or other target industries of Unit4 is a plus.

• May require security clearance and background checks, including criminal record declaration, right to work, personal identification, and work history.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Additional excellent benefits.

• Opportunities for growth, tools, and guidance.

• Work alongside talented colleagues, role models, and mentors.

• Engage in sustainability initiatives, including the Environmental, Social, and Governance strategy and Act4Good programme.

• Enjoy a safe and inclusive working environment.

• Access to Employee Resource Groups available to all.