Product Success Partner

This is a fully remote position, open to applicants in Netherlands, +1 more country.

📋 Description

• Collaborate with Customer Success Managers to develop and enhance customer Success Plans.

• Connect business goals to product utilization, process enhancement, and measurable value.

• Utilize extensive knowledge of Unit4 Financials to pinpoint adoption gaps, optimization prospects, and best-practice strategies.

• Assist customers in enhancing financial efficiency, reporting accuracy, governance, compliance, and decision-making capabilities.

• Advocate for standard functionalities, minimize customizations, and promote the adoption of new features.

• Evaluate customer usage trends and business processes to uncover opportunities for maximizing value realization and operational efficiency.

• Aid Value Enhancement Services by assessing customer needs and aligning them with outcome-driven packages, evaluations, or optimization projects.

• Work alongside Consulting, Support, Product Management, and Customer Excellence teams to eliminate obstacles and expedite customer results.

• Relay customer insights to Product, Engineering, and Customer Experience teams to drive product and service enhancements.

• Serve as a trusted advisor on financial process optimization, reporting best practices, and digital transformation endeavors.

⛳️ Requirements

• At least 4 years of experience in ERP consulting, ERP support, Customer Success, or solution delivery, with a strong emphasis on financial management solutions.

• Proficiency in working with Unit4 Financials (U4F) is essential.

• Comprehensive understanding of General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Budgeting and Forecasting, Financial Reporting, and Period-End and Year-End Processes.

• Capability to translate product features into quantifiable business value and guide customers towards strategic outcomes.

• Confidence in collaborating with customers on adoption, optimization, process enhancement, and value realization initiatives.

• Strong analytical abilities to interpret customer data, recognize trends, and propose actionable improvements.

• Experience with financial reporting, analytics, dashboards, data structures, and reporting tools.

• Skill in transforming vague customer requirements into clear recommendations, action plans, and successful outcomes.

• Excellent stakeholder management and communication skills, engaging Finance leaders, business users, CSMs, Product, Support, Consulting, and Engineering teams.

• Proactive, consultative approach focused on customer value, best practices, continuous improvement, and long-term customer success.

• Experience in Higher Education, Public Sector, Professional Services, or other Unit4 target industries is a plus.

• May necessitate security clearance for customer projects and access to confidential customer information.

• May require the disclosure of criminal record declaration, right to work, personal identification, and work history for background checks.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• A culture founded on trust and accountability.

• Freedom and autonomy to achieve success and make a meaningful impact.

• Growth opportunities, tools, and guidance available.

• Work alongside talented colleagues, role models, and mentors.

• Engagement in sustainability initiatives through the Environmental, Social, and Governance strategy and Act4Good programme.

• A safe and inclusive working environment.

• Employee Resource Groups accessible to all.

• Commitment to equal opportunity.