Product Success Partner

This is a fully remote position, open to applicants in Netherlands, +1 more country.

📋 Description

• Collaborate with Customer Success Managers to develop and enhance customer Success Plans.

• Connect business goals to product usage, process enhancement, and quantifiable value.

• Utilize expertise in Unit4 Financials to pinpoint adoption deficiencies, optimization prospects, and best-practice strategies.

• Assist customers in boosting financial efficiency, accuracy in reporting, governance, compliance, and decision-making.

• Advocate for standard functionalities, minimize customizations, and promote the adoption of new features.

• Examine customer usage trends and business processes to uncover opportunities for value realization and operational improvements.

• Support Value Enhancement Services by assessing customer requirements and aligning them with outcome-driven packages, evaluations, or optimization efforts.

• Work alongside Consulting, Support, Product Management, and Customer Excellence teams to eliminate obstacles and expedite customer results.

• Convey customer feedback to Product, Engineering, and Customer Experience teams to drive enhancements in products and services.

• Serve as a trusted advisor on financial process improvements, reporting best practices, and digital transformation initiatives.

⛳️ Requirements

• At least 4 years of experience in ERP consulting, ERP support, Customer Success, or solution delivery, with a strong emphasis on financial management solutions.

• Proven experience with Unit4 Financials (U4F) is essential.

• Comprehensive understanding of General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Budgeting and Forecasting, Financial Reporting, as well as Period-End and Year-End Processes.

• Capability to translate product features into measurable business benefits and guide customers towards strategic objectives.

• Confidence in engaging with customers on adoption, optimization, process enhancement, and value realization initiatives.

• Excellent analytical skills with the ability to interpret customer data, identify patterns, and suggest practical improvements.

• Experience in financial reporting, analytics, dashboards, data structures, and reporting tools.

• Proficiency in transforming vague customer needs into clear recommendations, actionable plans, and success outcomes.

• Strong stakeholder management and communication skills, interacting effectively with Finance leaders, business users, CSMs, Product, Support, Consulting, and Engineering teams.

• A proactive, consultative approach focused on customer value, best practices, continuous improvement, and long-term success for customers.

• Experience in Higher Education, Public Sector, Professional Services, or other sectors targeted by Unit4 is a plus.

• May require security clearance and background checks, including criminal record declaration, right to work, personal identification, and work history.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Growth opportunities along with tools and guidance for professional development.

• Access to talented colleagues, role models, and mentors.

• Engagement in sustainability initiatives through the Environmental, Social, and Governance strategy and the Act4Good program.

• A safe and inclusive work environment.

• Employee Resource Groups that are open to all.

• Commitment to equal opportunities.