Product Specialist – French, Spanish, Portuguese, Italian

This is a fully remote position, open to applicants in Spain, +2 more countries.

📋 Description

• Take charge of customer concerns and ensure issues are resolved effectively.

• Conduct product demonstrations and address customer inquiries with solutions.

• Research, diagnose, troubleshoot, and determine solutions for customer problems.

• Provide timely and accurate feedback to customers.

• Ensure all issues are properly documented and resolved.

• Respond to inquiries via email, phone calls, and live video sessions.

• Seek innovative ways to exceed customer expectations.

⛳️ Requirements

• Applicants must currently live in Spain, Portugal, or Italy and possess full work authorization in their respective country.

• Professional/bilingual proficiency in at least one of the following languages: French, Spanish, Portuguese, or Italian.

• Full professional proficiency in English is required.

• 0-2 years of relevant work experience is preferred.

• Must demonstrate empathy and patience.

• Possess curiosity and a problem-solving attitude.

• Strong academic performance in Mathematics during secondary education.

• Previous experience in a start-up environment or customer support role is advantageous.

• Strong numerical and analytical capabilities.

• Excellent verbal, written, presentation, and interpersonal communication skills.

• Familiarity with databases, including SQL queries.

• Proficiency in Microsoft Excel and PowerPoint.

• Experience using Zohodesk or similar support/service software.

🏝️ Benefits

• Remote-first organization; working from home is standard.

• Opportunity to collaborate with an industry-leading product and a global team.

• Emphasis on open communication, empowerment, and a collective focus on customer success.

• Commitment to equal employment opportunities.