Product Solution Specialist

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Drive product solution selling through customized demonstrations and discussions that align SSI capabilities with client workflows, operational priorities, and business value.

• Create solution narratives and value propositions utilizing validated evidence and client feedback.

• Oversee demo and solution presentation requests using Salesforce or the designated tracking system.

• Ensure the accuracy of solution content in proposals, RFPs, and RFIs; confirm technical responses and escalate requests that necessitate new development.

• Lead discovery sessions with prospective and existing clients to comprehend revenue cycle workflows, operational challenges, technology environments, and desired outcomes.

• Convert discovery insights into use cases, workflow diagrams, solution recommendations, assumptions, dependencies, and measurable success criteria.

• Assess solution compatibility with Product Managers, Solution Managers, and technical teams; pinpoint capability gaps and integration needs.

• Remain informed about assigned product releases, features, workflows, limitations, integration requirements, roadmaps, and approved messaging.

• Document recurring client needs, objections, competitive intelligence, and win/loss insights for Product Managers.

• Maintain Aha! records and reports for solution activities, client insights, and release readiness.

• Assist in product release planning and launches, including solution readiness, demonstration updates, enablement requirements, and launch activities.

• Preserve demonstration scenarios, solution playbooks, discovery guides, workflow diagrams, capability references, competitive intelligence, and battle cards.

• Develop and customize PowerPoint presentations for prospect and client meetings, executive briefings, demonstrations, sales enablement, and launches.

• Collaborate with Marketing to create and update sales literature, training materials, presentations, collateral, case studies, and launch content.

• Educate Sales and client-facing teams on solution fit, discovery inquiries, value messaging, workflow dependencies, and new features.

• Coordinate solution validation efforts with Product, Engineering, Implementation, and Client Success teams.

• Provide documented handoffs that outline workflows, solution scope, client expectations, assumptions, dependencies, and unresolved issues.

• Collect post-sale and adoption feedback and monitor follow-up actions until resolution.

• Perform additional duties as necessary.

⛳️ Requirements

• High school diploma or GED is required.

• At least five years of relevant experience in healthcare revenue cycle technology, solution consulting, product solutions, or a closely related field, including client discovery and product demonstrations.

• Preferred experience with provider workflows, EHR or practice management systems, and healthcare interoperability.

• Desirable familiarity with claims, remittance, attachments, eligibility, or prior authorization related to assigned solutions.

• Preferred experience in supporting RFPs, documenting solution requirements, enabling client-facing teams, or participating in product launches.

• Strong understanding of healthcare revenue cycle workflows.

• Ability to lead discovery processes, facilitate solution discussions, demonstrate products, and communicate effectively with executive, operational, and technical audiences.

• Capability to translate complex workflows into clear documentation, recommendations, and business value.

• Excellent communication, organizational skills, independent judgment, and follow-through.

• Proficient in Aha!, Salesforce, PowerPoint, documentation tools, and demonstration environments.

• Ability to deeply understand assigned SSI solutions, roadmaps, and release plans.

• Must have clear vision with or without corrective lenses and clear hearing with or without aids.

• Must be able to repetitively use hands, fingers, and wrists on a computer keyboard and other office equipment.

• Proficient in speaking, reading, and writing English.

• Must be willing to travel by automobile and airplane up to 25% of the time.

• Background check and drug test are mandatory.

🏝️ Benefits

• Opportunity to work remotely or virtually.

• Equivalent relevant experience may be accepted in lieu of a preferred bachelor’s degree.

• Support for accommodation requests to fulfill essential job functions.