Product Owner – Matchmaking

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Take full ownership of the paying customer experience following their purchase, overseeing the process from hypothesis formulation to results analysis.

• Enhance the proportion of customers reaching their value moment by focusing on activation, matching, relevance, and overall experience.

• Ensure customers are presented with an adequate volume of offers.

• Boost the relevance and trustworthiness of recommendations.

• Increase the number of relevant invitations extended to paying customers.

• Enhance the likelihood that new customers establish a quality match within their first week.

• Develop strategies that encourage users to re-engage in conversations, utilizing gamification, nudges, and reminders.

• Identify key matching parameters tailored to various user segments.

• Leverage segmentation, personalization, and enriched offer data to drive improved outcomes.

• Detect bottlenecks and opportunities for growth in the post-purchase journey through data analysis and research.

• Transform ideas into testable hypotheses, complete with defined success metrics.

• Collaborate effectively with engineers, designers, analysts, and data/ML specialists to deliver products efficiently.

• Manage requirements, prioritize tasks, and adhere to timelines.

• Conduct experiments, analyze results and product metrics, iterate, and scale successful initiatives.

⛳️ Requirements

• Practical B2C product experience in customer experience, customer journey design, activation, onboarding, or first-session experiences.

• Experience with discovery-driven products featuring a high volume of offers or listings.

• Proficiency in search or feed relevance, matching, or recommendation systems.

• Background in segmentation, personalization, and data enrichment of offers.

• Relevant experience in marketplaces and aggregators, including dating and social discovery, real estate and classifieds, e-commerce with extensive catalogs, or products centered around discovery, matching, recommendations, or personalization.

• Capability to formulate hypotheses and define precise requirements.

• Proven ability to drive project delivery.

• Skilled in validating results and conducting A/B tests and other experiments.

• Comfortable with both qualitative and quantitative product research.

• Ability to work collaboratively across functions with designers, analysts, and engineers.

• Understanding of product metrics and the ability to identify growth opportunities.

• Results-oriented mindset.

• Strong sense of ownership and the ability to work independently.

• Adaptability to changing priorities.

• Clear and direct communication skills.

• Embracing failures as opportunities for learning.

🏝️ Benefits

• REMOTE OPPORTUNITY to work full-time.

• 28 calendar days of vacation per year.

• 7 wellness days annually (time off).

• Bonuses up to $5000 for successfully recommending candidates for positions within the company.

• 50% reimbursement for professional training, international conferences, and meetings.

• Corporate discounts for English lessons.

• Health benefits: up to $1,000 gross per year per employee for self-purchased health insurance or doctor’s fees for themselves and close relatives if not eligible for corporate medical insurance.

• A fully equipped workplace and necessary equipment in offices or co-working spaces.

• Reimbursement of workplace costs up to $1,000 gross once every three years for co-working or home-office setups in other locations.

• An internal gamified gratitude system with bonuses that can be exchanged for merchandise, team-building activities, massage certificates, and more.