Platform Product Manager

This is a fully remote position, open to applicants in Alabama, +34 more locations.

📋 Description

• Take ownership of the claims adjudication platform product portfolio and act as the accountable product leader for the platform's vision, strategy, roadmaps, investment priorities, performance, and lifecycle decisions.

• Make and suggest portfolio tradeoffs based on customer value, enterprise strategy, market opportunities, financial impacts, operational readiness, and delivery feasibility.

• Align executive stakeholders and cross-functional leaders on platform priorities, sequencing, dependencies, and measurable outcomes.

• Represent the claims adjudication platform product strategy in enterprise portfolio discussions, investment forums, commercialization efforts, sales enablement, and client readiness initiatives.

• Define and uphold a multi-year strategy and roadmap for the claims adjudication platform.

• Manage the platform portfolio as a strategic product, articulating clear value propositions, target customers, users, roadmaps, funding requirements, and success metrics.

• Specify platform capabilities as modular, reusable components that support various products, clients, channels, and business units.

• Identify fragmentation, duplication, capability gaps, and legacy constraints, developing plans to consolidate, modernize, replace, or retire capabilities.

• Own business decisions regarding platform launch sequencing, adoption, enhancement priorities, market positioning, and lifecycle management.

• Maintain a transparent view of the portfolio that includes dependencies, risks, investment needs, and anticipated business impacts.

• Lead ongoing discovery efforts with clients, prospects, partners, product teams, engineering teams, operations, and other users of the platform.

• Transform enterprise and product needs into platform capabilities, product specifications, roadmaps, and prioritized backlogs.

• Prioritize tasks based on customer value, business outcomes, risk reduction, platform reuse, delivery efforts, reliability, and strategic alignment.

• Establish feedback loops from production performance, users, clients, operations, and delivery teams to inform improvements.

• Develop a governance model for the platform that encompasses intake, evaluation, prioritization, investment, delivery, adoption, and lifecycle decisions.

• Ensure that platform roadmaps consider healthcare regulations, privacy requirements, client commitments, market expectations, operational readiness, and commercialization needs.

• Perform additional duties as assigned.

⛳️ Requirements

• A bachelor's degree in business, computer science, information systems, engineering, data science, mathematics, or a related field, or equivalent work experience is required.

• A minimum of 10 years of progressive product management experience, including leading enterprise-scale platforms, platform portfolios, or complex technology products is required.

• Proven experience in commercializing complex business platforms, shared capabilities, transaction platforms, or enterprise products that serve multiple clients, users, or business units is required.

• Experience in building reusable capabilities that cater to various products, users, clients, or business units is required.

• Proficiency in setting product strategy, managing roadmaps and backlogs, making investment tradeoffs, and measuring product outcomes is required.

• Experience leading cross-functional teams in a matrixed environment and influencing executive, business, and technology stakeholders is required.

• Familiarity with agile product development, continuous discovery, design thinking, and product lifecycle management is required.

• Demonstrated ability to convert platform capabilities into customer, market, operational, commercial, and financial value is required.

• Participation in, adherence to, and support for compliance program objectives is necessary.

• Ability to consistently interact cooperatively and respectfully with colleagues is essential.

🏝️ Benefits

• Industry-leading benefits for Health, Dental, and Vision insurance.

• 20 days of paid time off.

• 4 weeks of paid parental leave.

• 9 paid holidays.

• 401K company match of up to 5% - No vesting requirement.

• Adoption Assistance Program.

• Flexible Spending Account.

• Educational Assistance Plan and Professional Membership assistance.

• Referral Bonus Program – up to $750!