Product Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Verify SKU mappings across ERP, e-commerce, warehouse, and marketplace platforms.

• Maintain SKU mapping tables and cross-reference documentation.

• Address duplicate, retired, bundled, or variant SKUs across business systems and data repositories.

• Validate the setup of new products and variants in accordance with mapping standards.

• Collaborate with the Master Data Analyst to apply golden-record rules and naming conventions.

• Oversee data connections that facilitate the exchange of product, pricing, and inventory information.

• Configure field mappings, synchronization rules, and transformations in integration tools.

• Assist the Ecommerce Team during the product launch setup process.

• Partner with the BSA Team on both new and existing integrations.

• Test modifications in a sandbox environment and verify downstream data accuracy.

• Monitor synchronization jobs, integration logs, and error queues.

• Conduct data checks for missing attributes, mismatched SKUs, and outdated records.

• Maintain documentation regarding integration processes, mapping logic, runbooks, and SOPs.

• Investigate and rectify product data issues, failed synchronization attempts, and mismatched inventory or order records.

• Identify root causes of issues and document recurring problems.

• Escalate platform or infrastructure concerns to the BSA or Data Engineering teams.

• Communicate status updates and resolution timelines to Operations leadership and relevant teams.

• Generate reports on SKU data integrity, synchronization reliability, and outstanding issues.

• Suggest process enhancements based on recurring challenges and data trends.

⛳️ Requirements

• 2-4 years of experience in product operations, data operations, supply chain operations, or a related role involving product data.

• Hands-on experience managing SKU or item master data within an ERP or inventory system such as NetSuite, SAP, Oracle, or Fulfil.

• Practical experience with integration or ETL tools like Celigo and Boomi, including field mapping and troubleshooting synchronization failures.

• Proficient in Excel or Google Sheets, including lookups, pivot tables, and data cleaning techniques.

• Familiarity with e-commerce platforms like Shopify and their product catalog structures.

• Capability to read logs, trace data through interconnected systems, and identify root causes of issues.

• Strong written communication skills for creating SOPs, runbooks, and issue updates.

• Detail-oriented, organized, and capable of managing multiple open issues without close supervision.

🏝️ Benefits

• Generous paid time off.

• Company-covered health insurance.

• 5% 401k match.

• Discounts on all Comfrt products.

• Fully remote work environment.

• Supportive and creative atmosphere where ideas and growth are encouraged.