Product Operations Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Directly report to the Chief Product Officer.

• Build and expand an outcome-focused product organization.

• Manage and enhance product processes, analytics, tools, and communication frameworks.

• Develop and sustain product health, customer adoption, and performance metrics.

• Analyze product usage data utilizing SQL and business intelligence tools like Metabase.

• Create dashboards and reports for Product teams and executive leadership.

• Coordinate quarterly OKRs, product roadmap planning, release schedules, and launch readiness.

• Establish and refine scalable processes, workflows, and documentation within the Product organization.

• Oversee centralized product request intake, prioritization, triage, service-level expectations, and stakeholder communication.

• Enhance alignment between Product and customer-facing teams.

• Provide transparency into product priorities, roadmap developments, upcoming releases, and feature modifications.

• Collaborate with Sales Enablement, Marketing, Customer Success, and Support to communicate and showcase new product capabilities.

• Set up processes for gathering, organizing, and synthesizing customer feedback, surveys, interviews, and product insights.

• Generate product updates, executive reports, roadmap reviews, and knowledge-sharing practices.

• Identify operational gaps, propose frameworks, and lead cross-functional enhancements.

⛳️ Requirements

• Minimum of 4 years of experience in product operations, business operations, product analytics, or a similar cross-functional role within a technology organization.

• Prior experience in B2B SaaS, ecommerce technology, retail technology, or commerce platforms is highly preferred.

• Strong SQL proficiency, including hands-on experience in querying databases, analyzing datasets, and converting findings into actionable business insights.

• Experience in constructing dashboards and reports using business intelligence platforms such as Metabase, Looker, Power BI, Tableau, or similar tools.

• Practical experience in implementing or managing digital product analytics platforms such as Userflow, Amplitude, Mixpanel, or Google Analytics 4 (GA4).

• Experience supporting product planning cycles, OKR development, roadmap management, and cross-functional execution across distributed teams.

• Proficient with product knowledge, project management, and collaboration tools like Aha!, Asana, Guru, Jira, or Confluence.

• Strong understanding of product performance metrics, customer adoption, and data-driven decision-making.

• Excellent written and verbal communication skills, with the ability to present insights and recommendations to senior leadership.

• Proven ability to create scalable processes, manage competing priorities, and influence stakeholders across multiple departments.

• Strong analytical thinking, organizational skills, attention to detail, and comfort with incomplete or complex datasets.

• Capability to work independently in a fast-paced, dynamic environment while balancing strategic initiatives with hands-on execution.

• Bachelor's degree or equivalent relevant professional experience.

🏝️ Benefits

• Open PTO.

• Company-paid health, dental, and vision insurance.

• Medical and dependent care FSA.

• Company-paid Short Term and Long Term Disability.

• Company-paid Life and AD&D.

• Voluntary benefits including critical illness, accident, legal services, and pet insurance.

• 401(k) plan with employer match.

• Flexible work environment: office, hybrid, or remote.