Operations Manager, Product Implementation

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and expand the Systems Architecture team.

• Propel operational strategy and facilitate multi-system integrations that enhance Lyra’s provider network platform.

• Act as a link between business strategy and technical implementation.

• Collaborate with leaders in Product, Engineering, Clinical, and Operations to address infrastructure issues and maintain sustainable data flows across provider-oriented systems.

• Function as the direct people manager for the Product Implementation team within Provider Core Ops.

• Create tactical plans for the team, delegate tasks effectively, and foster a positive team culture, performance, and career growth.

• Oversee the operational strategy and execution of product and policy modifications throughout the entire product lifecycle.

• Equip internal providers and external clients/partners for success.

• Serve as the primary operational liaison to Product, Technology, and Clinical leadership.

• Identify risks, align program objectives with business goals, and harmonize conflicting stakeholder priorities.

• Create and maintain standardized playbooks for product development and launch.

• Collaborate with Systems Architecture to synchronize user-facing product features with the underlying data infrastructure.

• Manage implementation communications and enablement strategies for providers and clinical operations teams.

⛳️ Requirements

• 8+ years of professional experience in Product Operations, Clinical Operations, Program Management, Business Operations, or a comparable high-growth digital health/healthcare role.

• Demonstrated success as a direct people manager with a proven ability to set operational roadmaps, delegate tasks effectively, manage senior individual contributors, and mentor team members.

• Extensive experience navigating the software development lifecycle, product launches, and technology stacks including Salesforce, EHR, Zendesk, Asana, and Jira.

• Direct experience collaborating closely with clinicians, care providers, or clinical leadership in a healthcare or digital health environment.

• Profound understanding of balancing clinical workflows with product growth objectives.

• Outstanding written and verbal communication skills.

• Proven capability to craft narratives, manage senior executive and cross-functional stakeholders, and negotiate competing priorities across various departments.

• Strong analytical skills and fluency with operational and product health metrics to assess launch success, measure adoption, and improve processes.

🏝️ Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)

• Lyra for Lyrians; coaching and therapy services

• Equity in the company through discretionary restricted stock units

• Competitive paid time off policies including vacation, sick days, and company holidays

• Paid parental leave

• 401K with up to 3% matching

• Monthly technology allowance

• Well-being perks and activities

• Surprise swag

• Regular community celebrations