Product Operations Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and sustain dashboards that monitor adoption, feature usage, retention, and other key product health metrics.

• Provide clear and well-supported analysis in response to ad hoc inquiries from product managers and leadership.

• Gather, categorize, and synthesize feedback from support tickets, sales calls, surveys, and in-app channels.

• Transform recurring themes in customer feedback into compelling evidence for product prioritization.

• Facilitate quarterly planning, roadmap reviews, and OKR tracking sessions.

• Maintain the accuracy and visibility of the roadmap and backlog for stakeholders.

• Oversee release checklists, readiness reviews, and internal communication for launches.

• Enhance product tools such as Jira, Confluence, and the product analytics platform.

• Document workflows, establish standards, and automate repetitive manual tasks.

• Assist in defining launch success metrics and reporting on outcomes.

• Support in-app surveys, onboarding processes, and A/B testing initiatives.

• Compose release notes, product updates, and monthly reports.

• Acquire knowledge of the product, customers, and the planning and shipping processes.

• Conduct audits of dashboards, tools, and processes while collaborating with partners across engineering, customer success, sales, and support.

• Take ownership of the core product metrics dashboard and its reporting schedule.

• Manage the entirety of a launch or planning cycle from start to finish.

• Deliver synthesized customer feedback that informs quarterly priorities.

⛳️ Requirements

• 2 to 4 years of experience in product operations.

• Practical experience with a BI or product analytics tool, such as Power BI, Tableau, Looker, Amplitude, Pendo, or Userpilot.

• Familiarity with agile development methodologies and tools like Jira and Confluence.

• Excellent written and verbal communication skills, including the ability to convey data insights to non-technical audiences.

• Strong organizational skills with the capability to manage multiple projects simultaneously without missing details.

• Ability to recognize repetitive manual tasks and implement improvements.

🏝️ Benefits

• Company-wide and team social events.

• Annual wellness allowance.

• 4 weeks of vacation.

• 2 True2ME days.

• 1 TrueCrewCares day.

• Occasional travel to the Ottawa, Canada headquarters may be necessary.