Product Manager, Wallet Experience

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Define and deliver the wallet dashboard, WhatsApp conversational flows, and the multi-surface journey that connects them.

• Ensure that the account, card, and rewards operate as a cohesive product.

• Transform stablecoin-backed, non-custodial infrastructure into an intuitive banking-like experience.

• Determine the user interface for every possible state of their funds.

• Design the funding and withdrawal experience from onboarding through to confirmation.

• Establish the roadmap, strategy, and priorities for the pod.

• Collaborate closely with engineering and design teams to promote delivery excellence.

• Engage with users weekly and conduct user research.

• Translate insights from support and operations into product decisions.

• Formulate hypotheses, execute experiments across WhatsApp and the dashboard, evaluate results, and implement successful strategies.

• Identify opportunities across operations, compliance, marketing, and other Félix products and lead them to completion.

• Coordinate with leadership, engineering, fraud, compliance, operations, and marketing to drive progress without relying on formal authority.

⛳️ Requirements

• Over 6 years of experience in product management or similar hands-on roles.

• A strong sense of ownership and the ability to thrive in a fast-paced, ambiguous environment.

• Demonstrated ability to simplify complex products into clear, user-friendly experiences, preferably in the fintech, digital wallet, neobank, or consumer financial sectors.

• Proven track record of managing acquisition, activation, or retention funnels, along with core metrics such as NPS, retention, and conversion rates.

• Specific examples of product modifications that resulted in significant improvements.

• Practical experience in conducting user research directly.

• Exceptional skill in aligning and coordinating multi-disciplinary teams towards a unified goal.

• Strong grasp of APIs, data flows, and system architecture.

• Capability to run basic SQL queries and utilize data for informed, prioritized decision-making.

• Excellent written and verbal communication skills in both English and Spanish.

• Equivalent skills that meet the outlined requirements will also be considered.

• Experience with digital wallets, crypto/blockchain, smart contracts, or card issuing/processing is beneficial.

• Hands-on experience in developing conversational, chat-based, or messaging-first consumer products is a plus.

• Experience in designing intricate onboarding processes or multi-surface journeys in consumer fintech is advantageous.

🏝️ Benefits

• Initial stock options grant.

• Annual performance bonus.

• Health, dental, and vision plans.

• Opportunities for continuous learning.

• Unlimited paid time off (PTO).

• Paid parental leave.

• Work model: currently fully remote, transitioning to a hybrid setup in the future.

• Opportunities for growth in a dynamic, entrepreneurial environment.