Product Manager – Trust & Safety

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Become a member of the Reputation team within the OLX Group’s Trust & Safety framework.

• Enhance trust between buyers and sellers throughout the negotiation process.

• Assist users in gaining a better understanding of their transaction partners and offer signals that facilitate safer decisions on the platform.

• Develop products and experiences related to reputation, user profiles and identity, ratings and reviews, trust signals, and safety perceptions.

• Identify challenges and opportunities, formulate hypotheses, and carry out discovery and experiments.

• Spearhead product initiatives concerning reputation and trust among users, managing the process from problem identification to outcome assessment.

• Comprehend the pain points buyers and sellers face regarding trust and safety.

• Leverage quantitative and qualitative data to reveal problems, opportunities, and behaviors.

• Structure issues and hypotheses, establishing success metrics and decision criteria.

• Engage in continuous discovery alongside Product Design, Data, Engineering, and Research teams.

• Design, prioritize, and track experiments through A/B tests and other validation methods.

• Enhance the presentation of reputation, identity, history, and ratings and reviews signals to users.

• Explore behavioral differences and needs across various verticals, profiles, and segments.

• Monitor metrics related to safety, trust, engagement, contact, conversion, and behavior.

• Collaborate with Engineering, Design, and Data teams to advance the rules, criteria, and functionalities of reputation products.

• Develop and prioritize the roadmap for your designated area.

• Align dependencies with other Product teams and create integrated solutions.

• Convey insights, results, risks, and recommendations to stakeholders and leadership.

• Foster a product culture centered on problem-solving, hypothesis generation, experimentation, and outcome focus.

⛳️ Requirements

• Proven experience as a Product Manager handling digital products, with the autonomy to lead discovery and delivery.

• Capability to convert broad or poorly defined problems into actionable hypotheses, opportunities, and product initiatives.

• Experience in utilizing quantitative and qualitative data to inform product decisions.

• Understanding of product metrics, funnels, and experimentation techniques, including A/B testing.

• Background in collaborating with multidisciplinary Engineering, Design, and Data teams.

• Strong analytical skills for exploring behaviors, segments, and the interplay between metrics.

• Ability to link user needs with business goals and outcomes.

• Excellent communication and stakeholder management abilities, with the knack for aligning dependencies across various teams.

• Proficient in prioritizing and making decisions amid multiple opportunities and uncertainties.

• A collaborative spirit, combined with independence, curiosity, and a readiness to test, learn, and adapt swiftly.

• Nice to have: experience in marketplaces, C2C or B2C platforms, or products featuring significant user-to-user interaction.

• Nice to have: familiarity with reputation, identity, ratings and reviews, or risk-prevention products.

• Nice to have: experience with products that incorporate models, rules, or behavioral signals for personalization or decision-making.

• Nice to have: knowledge of perception research, NPS/IPS, or other trust and user experience-related metrics.

• Nice to have: experience with large-scale products across diverse verticals or user segments.

🏝️ Benefits

• Market-competitive salary.

• Health insurance coverage.

• Dental insurance benefits.

• Private pension plan options.

• Flexible benefits tailored to meet your individual needs.

• Meal allowance provided.

• Financial counseling services available.

• Access to an employee benefits club.

• Home office allowance for remote work.

• Mobility allowance for commuting.

• Childcare allowance to support families.

• Life insurance coverage.

• Extended leave policies for work-life balance.

• Support for sports, quality of life, and overall well-being initiatives.

• Payroll-deducted loans at reduced rates available.