Product Manager – Servicing

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the discovery and implementation of borrower-facing servicing features.

• Collaborate with lender implementation teams to convert servicing needs into product specifications and assist with successful go-live across credit union and bank partners.

• Oversee and enhance servicing platform configuration, which includes loan settings, borrower communications, and platform-wide modifications.

• Lead initiatives aimed at decreasing delinquency and enhancing payment behavior, focusing on self-service enhancements, payment plan optimization, and enrollment experiences.

• Utilize AI tools for drafting documents, synthesizing research, analyzing data, and automating repetitive tasks.

• Acquire a working knowledge of loan sales, collections, and disbursement workflows, gradually taking on more responsibility.

• Conduct discovery, document requirements, collaborate with engineering, design, and business stakeholders, and leverage data to inform decision-making.

⛳️ Requirements

• 2-5 years of product management experience in a dynamic environment, with real ownership and accountability for results.

• Ability to clearly identify and articulate problems, translating them into actionable requirements while driving delivery within an agile product development lifecycle.

• Capability to communicate what constitutes an intuitive experience versus a flawed one and collaborate effectively with design teams.

• Comfort in using data to guide decisions and evaluate outcomes.

• Clear and structured communication skills for engaging both technical and non-technical audiences.

• Experience collaborating with third-party platforms or vendors to implement product changes.

• Proficiency in AI-powered productivity tools (e.g., Claude, ChatGPT, Copilot, Cursor).

• Experience in fintech, consumer lending, or a regulated setting (preferred).

• Familiarity with loan servicing, payments, collections, or capital markets (preferred).

• Experience working with banks, credit unions, or platform partners (preferred).

• Experience conducting A/B tests or product experiments (preferred).

• Familiarity with data and business intelligence tools, as well as product analytics tools; SQL proficiency is a plus.

🏝️ Benefits

• Excellent health insurance.

• Competitive salary packages.

• Quarterly team meet-ups.

• Access to engagement tools.

• Fully remote work flexibility (for most positions).

• Flexible paid time off plus 9 company holidays.

• Equity options: Participate in our start-up success.

• Comprehensive and affordable insurance benefits.

• Paid parental leave available for all caregivers.

• State-of-the-art equipment to facilitate your work.

• Fully sponsored Claude subscription to enhance your productivity.

• 401(k) plan to secure your financial future.

• Quarterly meet-ups: Enjoy in-person and virtual team activities.

• Awesome Splash merchandise to showcase your team spirit.