Product Manager, Patient Access

This is a fully remote position, open to applicants in Kentucky, +1 more state.

📋 Description

• Take ownership of the product definition and vision for Valeris’s next-generation patient access shared platform and portfolio.

• Lead Product Owners who are accountable for various individual product areas.

• Determine what should be built once and shared versus what should be developed for specific areas.

• Convert customer and stakeholder requests into configurable, scalable products.

• Prioritize initiatives across the portfolio and maintain a unified stack-ranked backlog.

• Publish and routinely evaluate the product roadmap.

• Facilitate customer discovery and validation sessions.

• Manage the shared platform backlog, incorporating security, auditability, performance, and privacy requirements.

• Ensure that initiatives evolve into outcome briefs, epics, stories, and acceptance criteria.

• Conduct backlog refinement and cross-team dependency reviews with Product Owners.

• Oversee release readiness, planning, and communication for launches.

• Mentor and develop Product Owners and analysts.

• Establish standardized product ownership practices and assist in hiring and onboarding product team members.

• Demonstrate products to internal stakeholders, customers, and prospects.

• Provide training to Sales and Strategy teams on product demonstrations.

• Assist Sales and Marketing with pre-sale inquiries, RFP responses, and demonstration materials.

• Gather customer and prospect feedback and integrate it into prioritization efforts.

• Draft product definitions and PR/FAQs, acting as a product expert in cross-functional readiness workstreams.

• Present product definitions, roadmap updates, and launch readiness to senior leadership.

• Instrument the platform to assess workflow efficiency and improvements in operational cycle time.

• Collaborate with Innovation teams and Operations to identify shared needs and understand workflows.

• Utilize AI tools daily for requirements drafting, analysis, and documentation.

• Create AI-assisted prototypes to test concepts and demonstrate capabilities.

• Ensure timely launches with tested capabilities and maintain reliable capability records.

⛳️ Requirements

• Bachelor’s degree in computer science, engineering, information systems, or a related field, or equivalent experience.

• A minimum of 8 years of overall experience.

• At least 5 years in product management or product ownership roles focused on a platform, workflow, or integration product.

• A minimum of 2 years leading other product professionals.

• Proven experience managing a backlog for an engineering team.

• Experience in defining platform capabilities, APIs, and configurations for other teams to build upon.

• Practical experience with workflow, rules, or integration platforms.

• Working knowledge of API-based architectures.

• Ability to manage scope with senior operations, sales, and product leaders within a matrixed organization.

• Experience creating product definitions, PR/FAQs, or similar go-to-market documents.

• Experience presenting to executive or leadership audiences.

• Proficient in conducting product demonstrations and roadmap presentations for customers or prospects.

• Excellent written and verbal communication skills for executive, operational, and technical audiences.

• Hands-on experience utilizing AI-assisted tools such as Claude, Copilot, or ChatGPT.

• Occasional travel for customer meetings may be necessary.

• Preferred: At least 12 years of overall experience, with 7 or more years in product management and 4 or more years leading product teams.

• Preferred: Experience in shipping a platform or multi-product portfolio.

• Preferred: Experience in healthcare, pharmaceutical patient services, hub services, specialty pharmacy, or payer operations.

• Preferred: Working knowledge of PHI handling and compliance constraints.

• Preferred: Experience with CRM or case management platforms.

• Preferred: Experience managing backlogs for AI-enabled, agentic, or automation-driven products.

• Preferred: Experience delivering AI-enabled functionalities in a regulated environment.

• Preferred: Familiarity with Agile methodology and tools such as Jira or Azure DevOps.

• Preferred: Familiarity with HL7 FHIR, X12, or NCPDP.

• Candidates should be able to type at least 35 words per minute with 97% accuracy.

• Successful completion of a background check and, depending on the position, a drug screen is required.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing to premium costs.

• Access to Telehealth and Employee Assistance Program (EAP) services.

• Company matching on Health Savings Account contributions.

• Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Company-funded Short-Term Disability coverage, with the option to purchase Long-Term Disability.

• 401(k) Retirement Savings Plan with a 100% match on the first 5% contributed, with immediate vesting.

• Paid Time Off (PTO) and Sick Leave.

• Nine paid holidays plus two floating holidays.

• Opportunities for career advancement and personal and professional development.

• A challenging, stimulating work environment that encourages new ideas.

• An inclusive workplace and mission-driven culture.

• Remote work arrangement available in the US.

• Occasional travel for customer meetings may be required.

• Flexibility to travel as needed is preferred.