Product Manager, Orchestration Platform

This is a fully remote position, open to applicants in New York.

📋 Description

• Establish the boundaries, guarantees, and non-goals of the orchestration platform.

• Determine which features are considered platform primitives versus those that are the responsibility of consuming products.

• Take ownership of the sequencing and essential modifications required before onboarding a second product.

• Outline the migration strategy for remittance as the platform progresses.

• Define the workflow interfaces, including idempotency, retry and compensation semantics, timeouts, state visibility, and SLAs.

• Develop documentation, onboarding processes, and observability tools for a self-service, operational platform.

• Manage the roadmap for the platform engineering team.

• Balance the reliability of remittance with the investment in the platform.

• Own the metrics of platform success, which include workflow success rates, time-to-completion, manual intervention rates, stuck-workflow resolution times, and integration times.

• Act as a representative of the platform to operations, compliance, and finance teams.

• Collaborate with the engineering lead on architectural decisions that impact the product.

⛳️ Requirements

• A minimum of 5 years of experience in product management.

• At least 3 years of experience managing a platform, infrastructure, API, or backend product primarily aimed at other engineering teams.

• Proven experience in delivering products that serve as the foundation for other teams, along with an understanding of the implications of product abstractions.

• Strong knowledge of distributed systems concepts, including asynchronous processing, eventual consistency, at-least-once delivery, idempotency, compensation versus rollback, and the failure modes of long-running workflows.

• Experience in payments, remittance, banking, ledger, or transaction processing.

• Familiarity with settlement, reconciliation, payout partners, and compliance screening.

• Excellent written communication skills.

• Comfort working with data, including querying, analyzing dashboards, and investigating anomalies.

• A history of making sound decisions in collaboration with influential internal stakeholders.

• Equivalent qualifications in the relevant requirements will also be taken into account.

• Hands-on product experience with a workflow or durable-execution engine such as Temporal, Cadence, Step Functions, Camunda, or a similar in-house solution (preferred).

• Experience in owning outcomes related to platform reliability (preferred).

🏝️ Benefits

• Initial stock options grant.

• Annual performance bonus.

• Unlimited PTO.

• Paid parental leave.

• Currently fully remote, transitioning to a hybrid model in the future.

• Health, dental, and vision insurance options.

• 401(k) plan with employer matching for US-based employees.

• Ongoing learning opportunities.

• Opportunities for growth in a dynamic and entrepreneurial environment.