Product Manager, Orchestration Platform

This is a fully remote position, open to applicants in Florida.

📋 Description

• Establish the boundaries, guarantees, non-goals, primitives, and responsibilities of the orchestration platform for consuming products.

• Take ownership of sequencing and essential changes required for onboarding a second product.

• Develop the migration strategy for remittance as the platform progresses.

• Specify workflow interfaces, including idempotency, retry and compensation semantics, timeouts, state visibility, and service level agreements (SLAs).

• Generate documentation, onboarding materials, and observability tools to enable a self-serve and operational platform.

• Oversee the roadmap of the platform engineering team.

• Balance the reliability of remittance with the investment in the platform.

• Own the success metrics for the platform, including workflow success rates, time-to-completion, manual intervention rates, resolution time for stuck workflows, and integration time.

• Serve as the platform representative for operations, compliance, and finance teams.

• Collaborate with the engineering lead on architectural decisions that impact product outcomes.

⛳️ Requirements

• A minimum of 5 years in product management, including at least 3 years overseeing a platform, infrastructure, API, or backend product primarily serving other engineering teams.

• Proven experience in delivering products that other teams depend on and an understanding of the implications of product abstractions.

• Strong foundation in distributed-systems concepts such as asynchronous processing, eventual consistency, at-least-once delivery, idempotency, compensation versus rollback, and the failure modes of long-running workflows.

• Relevant experience in payments, remittance, banking, ledger, or transaction processing.

• Familiarity with settlement, reconciliation, payout partners, and compliance screening processes.

• Excellent written communication skills.

• Direct experience with data management, including querying, dashboard analysis, and anomaly investigation.

• Demonstrated ability to say no to influential internal stakeholders while maintaining the credibility to ensure they return for your input.

• Equivalent qualifications in the specified requirements will also be considered.

• Nice to have: practical product experience with a workflow or durable-execution engine such as Temporal, Cadence, Step Functions, Camunda, or a similar in-house solution.

• Nice to have: experience in owning platform reliability outcomes beyond just features.

🏝️ Benefits

• Initial stock options grant.

• Annual performance bonus.

• Unlimited paid time off (PTO).

• Paid parental leave.

• Work model: currently fully remote, with plans to transition to a hybrid setup in the future.

• Health, dental, and vision insurance plans.

• 401(k) with employer matching for US-based employees.

• Opportunities for continuous learning.

• Empowering growth opportunities in a dynamic entrepreneurial environment.