Product Manager – Onboarding and Growth

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Comprehend the complete customer journey and create thoughtful onboarding experiences tailored for various roles and stages.

• Transform onboarding insights from the Customer Success team into actionable products.

• Lead the product-led growth initiative in collaboration with Customer Success.

• Manage transactional emails as an extension of the overall product experience.

• Establish and monitor metrics for adoption and growth.

• Evaluate whether onboarding accelerates customer value realization.

• Define Product Qualified Leads and collaborate with Revenue Operations for their routing.

• Oversee feature modifications that simplify onboarding and enhance adoption.

• Develop frameworks and provide consultation to other product teams on adoption strategies.

• Conduct customer research and formulate product strategies.

• Collaborate with engineers, data teams, Customer Success, and Revenue Operations.

• Act as a pace-setter for the product domain and manage project scope and prioritization.

⛳️ Requirements

• Proven experience in managing onboarding, expansion, or growth for a B2B SaaS product.

• Strong sense of product aesthetics and a growth-focused product vision.

• Experience in growth strategy that is based on principled thinking, research, and data.

• Demonstrated history of achieving long-term growth outcomes.

• Genuine curiosity about end users and their respective roles.

• Excellent skills in written communication.

• Experience in developing product metrics that are closely tied to customer value.

• Strong relationships with customer success teams.

• Capability to coach and inspire high-agency engineers while fostering a sense of urgency.

🏝️ Benefits

• 10-year exercise window for stock options.

• Unlimited PTO, with a recommendation of four weeks per year.

• Twelve weeks of fully paid family leave for employees in the US.

• Generous budget for equipment, software, and office furniture.

• $100/month educational budget, with coverage for more expensive items like conferences upon manager approval.

• $250/month tool budget.

• Access to Claude, Cursor, and Codex with ample token budgets.

• Comprehensive health insurance for US employees and their dependents, with Ashby covering 100% of premiums.

• High-quality supplemental health insurance for employees and their dependents in other countries, fully funded by Ashby.

• Equity options available.