Onboarding Specialist

This is a fully remote position, open to applicants in Philippines, +5 more countries.

📋 Description

• Tailor initial conversations to address patient needs and articulate the advantages of personalized programs.

• Handle inquiries via phone, email, voicemail, and various other communication methods.

• Process and oversee referrals, aiming for conversion within a 7 to 10-day timeframe.

• Manage multiple referral cycles for a large patient base.

• Input clinical survey results, diagnostic test data, RPM, and RTM information.

• Schedule and organize patient appointments effectively.

• Communicate care schedules clearly to patients.

• Process both incoming and outgoing medical records.

• Ensure accuracy in EMR records, care notes, and face sheets.

• Participate in clinical meetings, take detailed notes, and follow up on action items and deadlines.

• Collaborate with physicians, engineers, designers, and members of the care team.

• Address and resolve patient issues and complaints.

• Meet daily call targets of 75 to 100 interactions.

• Comply with performance metrics to qualify for incentive plans.

• Complete necessary assessment tasks related to facility calls, order follow-ups, patient scheduling, notifications, and internal documentation.

⛳️ Requirements

• A bachelor's degree in a relevant field, such as healthcare, nursing, or a related clinical discipline.

• A minimum of 2 years of professional experience in customer service or a healthcare environment.

• A strong understanding of the US healthcare system and its complexities.

• Outstanding written and verbal communication skills in English.

• Excellent attention to detail, organizational abilities, and capacity to multitask in a high-paced setting.

• Proficient in CRM systems, EMR software, and standard office tools (e.g., Google Suite).

• Training or experience in clinical medicine, including nursing degrees, nursing assistant roles, or clinical scribing.

• Typing speed of at least 60 words per minute.

• A reliable internet connection with a minimum speed of 30 Mbps.

• A quiet home environment conducive to work.

• Availability to work in US time zones (EST).

• Willingness to work rotating and weekend shifts as necessary.

• Experience in the healthcare sector or familiarity with medical terminology.

• A proven history of success in sales.

• Knowledge of remote patient monitoring systems.

• Understanding of HIPAA regulations and healthcare privacy practices.

🏝️ Benefits

• Paid Time Off

• HMO Coverage starting in the 3rd month

• Performance-based incentive plans