Product Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Take responsibility for managing the platform product roadmap and achieving revenue goals.

• Prioritize cross-application functionalities based on customer value, revenue potential, technical feasibility, and product-line requirements.

• Establish a cohesive customer experience across applications, which includes single sign-on, cross-application navigation, account and site transitions, and shared settings.

• Collaborate with UX design to provide straightforward, consistent, and user-friendly experiences.

• Define common data models and integration needs for customer, site, and user identities, roles, permissions, APIs, and events.

• Facilitate integrated reporting and cross-application workflows.

• Manage the in-app cross-sell process from start to finish, including identifying customer needs, formulating prompts and offers, directing leads, and conducting conversion experiments.

• Oversee integrations with CRM, ERP, and billing systems, such as Microsoft Dynamics NAV and Stripe.

• Lead the gradual separation of applications from a shared legacy architecture into independent products.

• Plan migrations that minimize disruption to customers' daily operations.

• Collaborate with Engineering in Azure DevOps for backlog refinement, sprint planning, and release management.

• Work alongside product managers to establish cross-application standards and shared roadmap priorities.

• Communicate the platform strategy to leadership and support Sales, Marketing, and Customer Success teams.

• Evaluate success through customer adoption rates, cross-application usage, and cross-sell revenue metrics.

⛳️ Requirements

• A Bachelor’s Degree in Business Administration, Economics, Computer Science, Human-Computer Interaction, or a related discipline is required.

• An MBA or another advanced degree is advantageous.

• A minimum of 5 years of product management experience in B2B SaaS software.

• At least 2 years of experience managing capabilities that are shared across multiple applications.

• Experience integrating multiple applications into a unified system, including single sign-on, shared navigation, and cross-application workflows.

• Strong UI/UX capabilities with examples of crafted experiences and enhanced usability or adoption.

• Familiarity with AI tools, including large language models and AI-assisted design and prototyping tools.

• Sound judgment concerning accuracy, data privacy, and compliance within a regulated environment.

• Working knowledge of identity and access principles, SSO, OAuth, OpenID Connect, Microsoft Entra ID, multi-tenant account structures, roles, and permissions.

• Experience meeting enterprise security and procurement standards, including SSO, security assessments, SOC 2-type controls, and audit trails.

• Experience in defining shared data models and API or event contracts.

• Ability to interpret API specifications and collaborate with engineers on integration designs.

• Experience connecting products with CRM, ERP, and billing systems, including Microsoft Dynamics NAV or Business Central and Stripe.

• Knowledge of product-led growth strategies, in-app upselling or cross-selling, experimentation, and conversion metrics.

• Familiarity with Agile/Scrum methodologies and Azure DevOps.

• Strong product insight, customer empathy, analytical abilities, excellent written and verbal communication, executive presence, influencing skills, judgment, workstream leadership, and cross-functional collaboration.

• Standard business hours from Monday to Friday, with flexibility for coordinating with global stakeholders and addressing urgent customer or partner needs across different time zones.

• Occasional travel to Camarillo, California, as well as for customer interactions, trade shows, and team meetings.

🏝️ Benefits

• 15 days of paid time off (PTO).

• 10 paid company holidays.

• Medical insurance with employer contributions to a Health Savings Account (HSA).

• Dental insurance coverage.

• Vision insurance coverage.

• Company-funded life insurance.

• Short-term disability coverage.

• Long-term disability coverage.

• Employee Assistance Program (EAP).

• 401(k) plan with Safe Harbor and profit-sharing contributions from the employer.

• Tuition reimbursement program.

• Matching program for charitable contributions.

• Opportunities for employee referral bonuses.

• Flexibility for remote work.

• Occasional travel is anticipated to be less than 10%.