Product Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of and manage the platform product roadmap along with revenue goals.

• Prioritize cross-application features based on customer value, revenue potential, technical feasibility, and product line requirements.

• Establish a cohesive customer experience across applications, including single sign-on, cross-application navigation, account and site switching, and shared settings.

• Collaborate with UX design to create simple, consistent, and intuitive user experiences.

• Define common data models and integration requirements for customer, site, and user identities, roles, entitlements, APIs, and events.

• Facilitate combined reporting and cross-application workflows.

• Oversee in-app cross-selling between products from start to finish.

• Identify moments of customer need, collaborate with Marketing to define prompts and offers, route leads to account owners, and conduct conversion experiments.

• Manage integrations between applications and CRM, ERP, and billing systems.

• Ensure the accuracy of customer and plan data, along with timely and precise invoicing.

• Lead the gradual separation of applications from shared legacy architecture into independent products.

• Strategize migrations that minimize disruption to customers' daily operations.

• Partner with Engineering in Azure DevOps for backlog refinement, sprint planning, and release coordination.

• Work together with other product managers to establish cross-application standards and shared roadmap priorities.

• Communicate the platform strategy to leadership effectively.

• Enable Sales, Marketing, and Customer Success teams.

• Foster customer adoption, increase cross-application usage, and enhance cross-sell revenue.

⛳️ Requirements

• A Bachelor's Degree in Business Administration, Economics, Computer Science, Human-Computer Interaction, or a related discipline is required.

• At least 5 years of experience in product management for B2B SaaS software.

• A minimum of 2 years of experience managing capabilities shared across multiple applications.

• Proficiency in connecting multiple applications into a cohesive system, including single sign-on, shared navigation, and cross-application workflows.

• Strong UI/UX skills, demonstrated by examples of enhanced experiences and improved usability or adoption.

• Experience in utilizing AI tools, including large language models and AI-assisted prototyping and design tools.

• Good judgment regarding accuracy, data privacy, and compliance in a regulated environment.

• Familiarity with single sign-on, OAuth, OpenID Connect, Microsoft Entra ID, multi-tenant account structures, roles, and entitlements.

• Proven experience in delivering against enterprise security and procurement requirements, including SSO, security reviews, SOC 2-style controls, and audit trails.

• Experience in defining shared data models and API or event contracts between systems.

• Ability to read API specifications and collaborate with engineers on integration design.

• Experience integrating products with CRM, ERP, and billing platforms, including Microsoft Dynamics NAV or Business Central and Stripe.

• Knowledge of product-led growth strategies, in-app upsell or cross-sell techniques, experimentation, and conversion metrics.

• Familiarity with Agile/Scrum methodologies and Azure DevOps.

• Strong product sense and customer empathy.

• Exceptional analytical skills and experience with product analytics and data interpretation.

• Excellent written communication abilities for PRDs, integration requirements, product briefs, and release updates.

• Outstanding verbal communication and executive presence.

• Capability to influence peer product managers and align teams without direct authority.

• Strong judgment in balancing platform investments with product and commercial priorities.

• Ability to lead multiple workstreams with competing deadlines in a fast-paced Agile environment.

• Collaborative leadership with a customer-first mindset, ownership mentality, and a focus on cross-functional collaboration.

• Skillful in navigating ambiguity and driving clarity.

• Proactive self-starter with a mindset geared toward continuous improvement.

• Availability during standard business hours, Monday through Friday, with flexibility for global stakeholder coordination and urgent needs across different time zones.

• Willingness to travel occasionally to Camarillo, CA, and for customer engagements, trade shows, and team meetings.

• Hygiena participates in E-Verify.

🏝️ Benefits

• 15 days of paid time off (PTO).

• 10 paid company holidays.

• Medical insurance with employer contributions to an HSA.

• Dental coverage.

• Vision coverage.

• Company-paid life insurance.

• Short-term disability coverage.

• Long-term disability coverage.

• Employee Assistance Program.

• 401(k) plan with Safe Harbor and Profit-Sharing employer contributions.

• Tuition reimbursement program.

• Charitable contribution matching.

• Opportunities for employee referral bonuses.

• Remote work options available.

• Occasional travel to Camarillo, CA for strategy meetings and team building activities.

• Occasional travel for customer engagements, trade shows, and team meetings (estimated to be less than 10%).