Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of customer-facing DocSend product areas from start to finish, which includes identifying customer challenges, defining strategy, prioritizing tasks, executing plans, launching products, measuring success, and iterating on feedback.

• Implement foundational enhancements across user experiences, striking a balance between immediate customer needs and the long-term quality and stability of the product.

• Recognize and cultivate strategic opportunities within Dropbox and DocSend, including experiences that integrate multiple products.

• Gain an in-depth understanding of DocSend customers through research, product analytics, feedback, and direct customer interactions, transforming insights into clear product decisions and priorities.

• Collaborate closely with Engineering and Design teams to define challenges, assess options and trade-offs, uphold high-quality standards, and lead cross-functional execution.

• Establish success metrics, utilize both quantitative and qualitative evidence to assess outcomes, and adjust the product roadmap as customer requirements, business goals, technology, and market conditions change.

• Thoughtfully leverage AI and automation to enhance workflows.

⛳️ Requirements

• A minimum of 5 years of product management or a closely related field, with hands-on experience managing customer-facing product experiences end-to-end.

• Proven track record of identifying significant customer issues, making product prioritization and trade-offs, and translating strategy into clear product direction.

• Strong customer empathy with the ability to merge qualitative customer insights and quantitative data when making product decisions.

• Experience collaborating closely with Engineering and Design teams to navigate ambiguity, technical limitations, dependencies, risks, and product quality considerations.

• Robust analytical skills with the ability to establish success metrics, interpret product and business data, and leverage evidence to inform iterations.

• Excellent written and verbal communication skills, with a demonstrated capability to align cross-functional partners and clearly articulate decisions and trade-offs.

• Flexibility and curiosity, including the capacity to learn new domains and technologies while thoughtfully incorporating AI-enabled workflows and maintaining strong product judgment and accountability.

• Preferred: Experience in building and evolving B2B or SaaS products.

• Preferred: Experience with products that facilitate business-critical document or content workflows.

• Preferred: Experience in developing multi-product experiences or workflows that span multiple product surfaces.

• Preferred: Experience in creating AI-enabled customer experiences or employing AI tools within the product development process.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holidays.

• Opportunities for professional development and growth.

• Flexible work arrangements and a supportive work environment.