Product Manager

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Take full ownership of the Shop-Ware product roadmap from start to finish, making clear prioritization trade-offs.

• Articulate product decisions to shop owners, sellers, and engineers.

• Design and enhance workflows and information architecture for repair shops, covering estimates, authorizations, parts, labor, inspections, invoices, and payments.

• Manage multi-location/MSO capabilities, including permissions, role inheritance, cross-store data and inventory, corporate views, and transitioning from single-store to multi-store models.

• Strategize for migration and adoption risks.

• Oversee the AI-assisted parts pricing matrix experience, including activation, value demonstration, trust, and override auditing.

• Manage the in-product experience and trade-offs related to parts catalogs, ordering, payments, vehicle data, and API integrations.

• Conduct monthly customer discovery sessions with service advisors, technicians, and owners via video and screen sharing.

• Develop job maps and leverage customer observations to guide product decisions.

• Collaborate with the customer advisory board and conduct customer office hours.

• Facilitate backlog refinement, release readiness, and stakeholder roadmap reviews.

• Generate product documentation and training materials for sales and support teams.

• Create clear specifications and acceptance criteria for the engineering team.

• Report directly to the Principal Product Manager for the Shop Management Suite.

• Work closely with the Shop-Ware engineering team and collaborate with onboarding, support, customer success, sales, and marketing departments.

⛳️ Requirements

• Minimum of 5 years in product management.

• Proven ownership of a core product, extending beyond just a feature area or squad backlog.

• Experience in delivering a complete product that customers depend on for their operations.

• Background in designing or delivering multi-location hierarchies, permissions, role inheritance, or cross-location functionalities.

• Experience in transitioning existing single-location customers to a multi-location model while retaining them.

• Quick learner with the ability to grasp new domains rapidly.

• Knowledge of small business owner-operator dynamics, with demonstrated learning through direct customer engagement.

• Capability to identify and influence product metrics such as adoption, retention, expansion, support volume, or time to value.

• Ability to recognize sunset features and articulate the reasoning behind them.

• Technical fluency: proficiency in reading schemas, understanding data flows, navigating integration contracts, and evaluating estimates or designs.

• Self-directed with the ability to establish and challenge directions effectively.

• Hands-on experience in prototyping, data analysis, and utilizing AI tools for writing, research, and analysis.

• Prior experience in delivering AI-assisted features to customers and managing model errors is a significant advantage.

• Familiarity with AI-driven product surfaces, accuracy assessments, user trust, consumption-based pricing, and COGS management is preferred but not mandatory.

• Experience in vertical or SMB SaaS, dealer service, fleet or field-service software, parts catalog/pricing/procurement workflows, embedded payments, partner and integration ecosystems, or lean engineering teams with contract developers is beneficial.

• Automotive industry experience is a plus but not essential.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for impact, growth, recognition, and rewards.

• Commitment to equal opportunity and diversity and inclusion.