Product Manager

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Gain a strong understanding of assigned operational workflows, business processes, and user requirements.

• Document the current state of workflows, identify process gaps, outline business requirements, establish business rules, note dependencies, and record workflow exceptions.

• Analyze operational challenges, user feedback, and data to uncover trends and opportunities for product enhancement.

• Convert business needs into functional requirements, user stories, acceptance criteria, workflow diagrams, and relevant documentation.

• Assist with integrations related to EHR systems, clinical data retrieval, healthcare APIs, payer connectivity, external vendors, and automated workflows.

• Outline integration requirements, data mappings, field definitions, workflow triggers, business rules, and anticipated outcomes.

• Collaborate with Engineering and QA teams to clarify requirements, investigate issues, and resolve inquiries.

• Validate integration outputs in relation to requirements and business workflows.

• Maintain product documentation, process maps, decision logic, test scenarios, and known limitations.

• Coordinate User Acceptance Testing (UAT) activities and create test scenarios along with expected outcomes.

• Track defects, validate fixes, and assist in resolving issues.

• Engage in release readiness activities and communicate testing progress, risks, and unresolved issues.

• Provide support for post-release monitoring, user feedback collection, issue investigation, and capturing lessons learned.

• Monitor workflow efficiency, integration performance, exception rates, processing times, and user adoption metrics.

• Prepare analyses and recommendations for the Product Manager's review.

• Participate in backlog refinement, sprint planning, demos, release planning, and Agile activities.

• Support vendor and partner discussions by documenting requirements, issues, decisions, and follow-up actions.

• Effectively communicate requirements, dependencies, risks, and testing outcomes to both technical and non-technical stakeholders.

• Raise issues that require broader product direction to the Product Manager.

⛳️ Requirements

• A Bachelor's degree in Business, Information Systems, Health Informatics, Computer Science, or a related field; or an equivalent combination of education and experience.

• A minimum of two years of experience in product management, product ownership, business analysis, healthcare technology, systems integration, operations analysis, or a related domain.

• Proven experience in gathering and documenting business requirements, workflows, user stories, acceptance criteria, or functional specifications.

• Familiarity with supporting software testing, user acceptance testing, defect management, or release validation activities.

• Foundational knowledge of healthcare technology, healthcare revenue cycle operations, payer workflows, healthcare data exchange, or similar business processes.

• Excellent written and verbal communication skills.

• Strong organizational, analytical, and problem-solving capabilities.

• Experience with healthcare systems, EHR platforms, payer technologies, healthcare vendors, or interoperability solutions.

• Basic understanding of APIs, data mapping, systems integrations, workflow automation, or integration troubleshooting.

• Experience in Agile development environments using tools like Azure DevOps, Jira, or similar platforms.

• Knowledge of healthcare interoperability standards, including HL7, FHIR, REST APIs, or EHR integrations.

• Experience in supporting post-release monitoring, production support, or operational improvement initiatives.

• Successful completion of a pre-employment drug screening and background check.

🏝️ Benefits

• Health insurance

• Dental insurance

• Vision insurance

• Life insurance

• Matching 401(k)

• Paid Time Off

• Wellness Program

• Competitive Salaries

• Advancement Opportunities