Product Lifecycle Platform Administration Manager

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Act as the main administrator and subject matter expert for the PLM platform.

• Set up and maintain platform settings, workflows, user interfaces, security models, reference tables, metadata, system parameters, and administrative controls.

• Oversee user provisioning, role assignments, permissions, and access reviews in compliance with enterprise IAM and security policies.

• Keep configuration documentation and administration procedures up to date.

• Collaborate with business owners to facilitate governance, documentation, and lifecycle workflows.

• Assist with platform audits and governance initiatives.

• Assess, coordinate, test, and implement system enhancements and configuration modifications.

• Manage workflow, lifecycle, security, notification, and configuration components for product, benefit, and code set lifecycle processes.

• Maintain change controls for both production and non-production environments.

• Organize platform releases, upgrades, patches, and enhancement deployments.

• Evaluate vendor release impacts on configurations and business processes.

• Work with vendor resources and CareSource technology teams to address issues and implement enhancements.

• Monitor vendor performance and assist with escalations involving Strategic Sourcing & Vendor Risk Oversight.

• Act as CareSource’s primary contact for the PLM vendor.

• Maintain the PLM platform roadmap and enhancement backlog.

• Analyze adoption, usage patterns, operational metrics, and stakeholder feedback to propose platform improvements.

• Identify opportunities for process automation and operational efficiency in collaboration with business stakeholders.

• Keep track of vendor roadmaps, emerging capabilities, lifecycle risks, upgrade dependencies, and technical debt.

• Provide advanced support to users and stakeholders, serving as the main escalation point for platform issues, service requests, and enhancement proposals.

• Coordinate issue triage with IT, business stakeholders, and PLM vendor support teams.

• Create and maintain training materials, user guides, and administration documentation.

• Lead platform onboarding and ongoing training sessions.

• Define and uphold support processes, escalation procedures, service measures and levels, and enhancement workflows.

• Develop and maintain operational reports, dashboards, and platform metrics.

• Monitor data health, workflow integrity, and system utilization to pinpoint incomplete records, process exceptions, and configuration issues.

• Ensure reporting, controls, and audit capabilities for business data stewardship.

• Support reporting and downstream data consumption for regulatory, operational, and strategic initiatives.

• Collaborate with Product Management, BAO, Compliance, Market Operations, BC&S, IT, and external partners.

• Participate in governance forums and facilitate collaboration among business owners, platform vendors, and technology teams.

• Lead discussions on platform enhancements, roadmap priorities, and system improvement opportunities.

• Aid enterprise efforts to establish and maintain a centralized source of truth for product and benefit requirements.

• Perform other job-related duties as assigned.

⛳️ Requirements

• A Bachelor's degree in Business Administration, Information Systems, Healthcare Administration, or a related field is required, or equivalent years of relevant work experience may be accepted in lieu of formal education.

• A minimum of five (5) years of experience in administering enterprise business platforms, workflow systems, product lifecycle systems, or healthcare operational systems is required.

• Familiarity with the healthcare/managed care sector and knowledge of Medicaid, Medicare, Military/Veteran products, Marketplace, or other government-sponsored programs or equivalent experience within highly regulated environments is required.

• Three (3) years of experience supporting system configuration, reporting, user security, and business process management is strongly preferred.

• Experience administering Pega Product Composer System (PCS) or similar Product Lifecycle Management platforms is preferred.

• Background in health insurance, managed care, healthcare operations, or healthcare technology is preferred.

• Experience supporting regulatory, product, benefit, or configuration management processes is preferred.

• Advanced proficiency in Microsoft Office Suite, including Microsoft Word, Excel, and PowerPoint.

• Skills in enterprise application administration.

• Knowledge in workflow and business process management.

• Expertise in user security and access governance.

• Proficiency in configuration management.

• Skills in release and change management.

• Ability to analyze platform requirements and translate business needs into system capabilities and solutions.

• Experience in reporting and analytics.

• Skills in vendor coordination, relationship management, and operational support.

• Understanding of product lifecycle management concepts.

• Strong systems-thinking skills and a grasp of benefit data governance, including data ownership, systems of record, taxonomy, traceability, validation controls, and downstream data dependencies.

• Certification in Lean, Six Sigma, Agile, Product Management, or Pega is preferred.

• Willingness to work additional hours and/or outside normal business hours during significant releases or production deployments as needed.

• Occasional travel of up to 15% may be required.

🏝️ Benefits

• Bonus opportunities linked to company and individual performance may be available.

• A comprehensive and substantial total rewards package.

• Flexible remote work arrangement.

• Occasional travel of up to 15% based on departmental needs.

• CareSource is committed to creating an inclusive environment that welcomes and supports individuals from all backgrounds.