Product Implementation, Customer Success Manager

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Oversee customer onboarding and product implementation initiatives, ensuring effective and timely deployment.

• Create and implement customer success strategies aimed at adoption, engagement, retention, and realization of value.

• Collaborate with customers to establish business objectives, success metrics, and requirements for implementation.

• Serve as the main point of contact throughout the implementation and post-launch phases.

• Work alongside Product, Sales, Technical, and Support teams to address issues and enhance customer outcomes.

• Track customer health metrics, adoption patterns, and satisfaction levels, proactively identifying risks and opportunities for growth.

• Lead continuous improvement efforts to elevate customer experience, implementation workflows, and operational efficiency.

• Offer coaching, support, and guidance to team members while promoting a customer-focused culture.

⛳️ Requirements

• Background in Customer Success, Product Implementation, Project Management, Consulting, or Account Management.

• Demonstrated success in managing customer onboarding and adoption initiatives.

• Experience collaborating with cross-functional teams and engaging multiple stakeholders.

• Strong skills in customer relationship and stakeholder management.

• Proficient in project management and organizational skills.

• Analytical thinker with the capability to transform data into actionable insights.

• Excellent verbal and written communication, as well as presentation skills.

• Problem-solving mindset with a focus on continuous improvement.

• Ability to juggle multiple priorities in a fast-paced setting.

• Familiarity with CRM and Customer Success platforms.

• Bachelor's degree in Business, Marketing, Technology, or a related discipline is preferred.

• Project Management certification is advantageous.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Backup dependent care services.

• Assistance for adoption processes.

• Coverage for infertility treatments.

• Support for family building efforts.

• Solutions for behavioral health.

• Paid parental leave benefits.

• Paid caregiver leave options.

• Access to training programs.

• Resources for professional development.

• Mentorship opportunities.

• Participation in employee resource groups.

• Opportunities for volunteer activities.