Product Expert

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with inbound inquiries and conduct insightful discovery discussions.

• Gain a thorough understanding of the application, the team behind it, their objectives, and their requirements from RevenueCat.

• Deliver clear product demonstrations, respond to inquiries, and offer actionable guidance on RevenueCat.

• Assist users in determining logical next steps, share relevant resources, and ensure follow-up.

• Identify and qualify commercial opportunities for Account Executives.

• Collaborate with Sales Engineers for in-depth technical exploration, complicated migrations, or solution design.

• Direct support inquiries and unready prospects to the appropriate team or follow-up channels.

• Clarify situations when RevenueCat may not be the best fit.

• Maintain organized notes regarding goals, requirements, outstanding questions, and subsequent actions.

• Ensure continuity of follow-through until the transition to the next responsible party.

• Relay recurring questions and feedback to the team.

• Enhance demos, resources, playbooks, conversations, and handoffs.

• Conduct a bi-weekly demo stream for both customers and prospects.

• Assist in establishing processes for the Product Expert team and support new team members over time.

⛳️ Requirements

• Strong, practical knowledge of RevenueCat; ability to demonstrate personal use of the product and articulate it in your own words.

• A keen interest in the app industry and insights into how developers create products, generate revenue, and expand their businesses.

• Excellent, approachable communication; attentive listening, insightful questions, succinct follow-ups, and flexible explanations.

• Practical familiarity with SDKs, APIs, subscriptions, and paywalls.

• Capability to identify when a question requires an engineer and provide relevant context.

• Sound commercial judgment regarding opportunities, timing, and suitability.

• Ability to handle multiple conversations, keep organized notes and commitments, and ensure follow-through.

• Capacity to work remotely, communicate proactively, seek assistance when needed, and maintain hours that overlap with customers and regional teammates.

• Experience in developing or launching an app using RevenueCat, including a side project or Shipathon entry (preferably).

• Background in assisting individuals through support, community engagement, teaching, demos, or other customer-facing roles (preferably).

• Familiarity with developer tools, subscriptions, or a product that caters to both self-service and sales-assisted customers (preferably).

• No specific degree, job title, or number of years of experience required on the résumé.

🏝️ Benefits

• Competitive equity in a rapidly growing Series C startup backed by premier investors, including Y Combinator.

• A 10-year window to exercise vested equity options.

• A fully remote work environment designed for autonomy and flexibility.

• 4-5 weeks of flexible paid time off each year.

• Paid desk at a co-working space.

• Workspace budget and ongoing learning stipend.