Product Engagement Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead comprehensive customer deployments and adoption journeys from initial discovery and solution design through to rollout, value realization, and expanded usage.

• Take ownership of customer engagement strategies aimed at enhancing adoption, speeding up time-to-value, and increasing platform utilization.

• Serve as a product strategist for high-priority accounts, linking customer objectives with capabilities, workflows, and operational models.

• Showcase Mindtickle’s platform features, AI advancements, and roadmap initiatives to establish executive alignment.

• Promote AI adoption by assisting customers in operationalizing AI-driven workflows and incorporating AI into their business processes.

• Convert customer needs into scalable deployment strategies, solution architectures, and replicable adoption playbooks.

• Collaborate with Product teams to steer roadmap development through customer insights, market feedback, and emerging use cases.

• Address complex deployment and adoption challenges related to integrations, configuration, enterprise workflows, and change management.

• Build trusted relationships with customer administrators, business leaders, executive sponsors, and internal teams.

• Develop strategic account narratives utilizing adoption signals, business outcomes, and platform usage analytics to drive retention and growth.

• Identify AI use cases, demonstrate workflows, and translate innovations into tangible business outcomes.

• Create AI-supported operational routines that surface adoption risks, pinpoint expansion opportunities, and automate routine workflows.

• Proactively introduce emerging AI capabilities and roadmap innovations into customer discussions.

• Measure success through metrics such as deployment success, time-to-value, product adoption, customer health, retention, expansion, satisfaction, and stakeholder engagement.

⛳️ Requirements

• A minimum of 5 years in SaaS, Professional Services, Customer Success, Solutions Engineering, Technical Consulting, or comparable roles.

• Strong product and systems thinking skills, connecting business outcomes to technical solutions.

• Proven experience in driving SaaS deployment, adoption, implementation, or customer transformation initiatives.

• Confidence in navigating integrations, APIs, SSO, enterprise architecture, and complex customer environments.

• Exceptional stakeholder management abilities with administrators, operators, and executive leaders.

• Strong storytelling skills and executive presence; comfortable demonstrating products, shaping visions, and influencing decisions.

• A builder mindset characterized by high ownership, adaptability to ambiguity, and a bias towards experimentation and execution.

• A Bachelor’s degree in Engineering, Computer Science, or a related field is preferred.

• Experience with CRM, LMS, HRIS, BI platforms, enterprise integrations, or enablement technologies is advantageous.

• Background in driving AI adoption, workflow automation, or AI-enabled transformation initiatives would be beneficial.

• Familiarity with customer metrics such as adoption, GRR, NRR, expansion, and customer health is a plus.

🏝️ Benefits

• Full-time employment.

• Commitment to being an Equal Opportunity Employer.

• Compliance with employment eligibility verification and right-to-work regulations.