Product Enablement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and sustain a product enablement roadmap that aligns with Zone’s product strategy and business objectives.

• Collaborate across various functions including Product, Product Marketing, Customer Success, Support, Professional Services, Sales Enablement, Partner Enablement, and Learning & Development.

• Convert product launches and updates into scalable enablement initiatives.

• Create and update training guides, playbooks, onboarding programs, product FAQs, technical documentation, knowledge bases, and certification tracks.

• Equip Solution Consultants and Customer Success teams with product knowledge, technical resources, demo best practices, and strategies for adoption.

• Design and deliver educational content on products through workshops, webinars, internal training sessions, and customer education efforts.

• Own and manage Zone’s product knowledge hub.

• Establish feedback mechanisms between Product teams and customer-facing teams.

• Monitor and assess the effectiveness of enablement initiatives using KPIs such as product adoption, engagement, and retention metrics.

• Assist with post-launch adoption campaigns and ongoing enablement projects.

• Advocate for the customer viewpoint in product-related discussions and cross-functional planning sessions.

• Handle multiple projects concurrently while exemplifying Zone’s collaborative, innovative, and customer-centric culture.

• Perform additional tasks as required.

⛳️ Requirements

• Over 5 years of experience in SaaS product enablement, product marketing, product management, or a related discipline.

• Demonstrated experience in designing, delivering, and evaluating product enablement or training programs within a SaaS context.

• Comprehensive understanding of product enablement strategies, product launches, and the customer lifecycle.

• Experience in creating scalable learning resources, technical documentation, training materials, and product knowledge programs.

• Ability to clarify complex product concepts and technical details into straightforward, accessible content for a variety of audiences.

• Exceptional written, verbal, and presentation abilities, with experience in leading training sessions, workshops, or webinars.

• Familiarity with enablement tools, learning management systems (LMS), content management systems (CMS), knowledge bases, collaboration platforms, and analytics tools.

• Strong analytical and problem-solving skills, capable of measuring program effectiveness and utilizing data to drive enhancements.

• Proven ability to influence, build relationships, and work collaboratively across cross-functional teams.

• Excellent organizational abilities and attention to detail, with the capacity to manage competing priorities and meet deadlines in a fast-paced environment.

• A self-driven, innovative, and customer-focused mindset, with the ability to take initiative and deliver measurable results.

• A Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred; a master’s degree is an advantage.

• Proficiency in both written and spoken English.

🏝️ Benefits

• Fully remote work.

• High-trust flexibility and autonomy.

• Equity.

• Global team environment.

• An equal opportunity, diverse, equitable, and inclusive workplace.