Field Training Manager

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Oversee all training initiatives for new projects, including product launches, guest service programs, processes, technology, and systems.

• Conduct both virtual and face-to-face training sessions utilizing effective adult learning methodologies.

• Deliver presentations during regional meetings and training events targeting the Above Restaurant Leader audience.

• Apply project management techniques and tools to implement project processes, encompassing risk management, issue resolution, change management, quality assurance, and document management.

• Foster engagement to motivate franchisees to adopt necessary changes within their business units.

• Develop relationships with cross-functional team members, franchisees, and Above Restaurant Leaders to encourage the implementation of training principles.

• Partner with the field team to identify root causes of knowledge gaps, operational issues, and training challenges, while proposing viable solutions.

• Serve as a continuous Subject Matter Expert for franchisees and Above Restaurant Leaders regarding brand initiatives.

• Engage in discussions with franchisees and cross-functional teams to formulate market and network strategies, offering expertise and advice as required.

⛳️ Requirements

• Bachelor’s Degree and/or equivalent experience in restaurant and/or retail management, including Training, Human Resources, or multi-unit management experience.

• 5-7 years of experience in restaurant and/or retail Training, Operations, or multi-unit management.

• Capacity to work independently with minimal supervision while effectively prioritizing tasks.

• Ability to thrive in a fast-paced environment.

• Must establish credibility and foster trusting relationships.

• Excellent oral, written, and interpersonal communication skills.

• Proficient in Project Management.

• Exceptional organizational, planning, and time management abilities.

• Capability to influence and persuade without direct authority.

• Demonstrates strategic thinking complemented by strong problem-solving skills.

• Proficient technical skills in Microsoft Office applications, including Excel, PowerPoint, and Outlook or equivalent platforms.

• Competent in leading meetings and facilitating engaging training sessions both in-person and virtually.

• Sound business judgment and decision-making abilities.

• Experience with change management.

• Strong presentation skills.

• Identifies and offers feedback on innovative methods to achieve objectives.

• Aids in recognizing and resolving project-related risks and issues.

• Willingness to travel at least 75% of the time.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Basic life insurance.

• 401K plan.

• PTO plan.

• Up to 13 paid holidays throughout the calendar year.

• Company bonus program.