Product Enablement Manager

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Take ownership and enhance the long-term strategy for RXNT Learn (LMS), encompassing content architecture, automation, and delivery methods.

• Lead the development and execution of training programs across the organization, including client-facing webinars.

• Ensure timely documentation and implementation of new features for both internal and external stakeholders.

• Continuously update and improve Help Center content in response to product updates and client requirements.

• Assess emerging LMS, automation, and AI-enabled tools, providing recommendations for adoption.

• Collaborate with Marketing and Product teams to maintain consistency in branding.

• Act as the primary strategic resource for Clinical and Practice Management expertise throughout the organization.

• Serve as a liaison for cross-functional product-related inquiries, simplifying product complexities into understandable content.

• Address and redirect incoming questions from Sales, Customer Service, and Onboarding teams.

• Identify knowledge gaps and create a comprehensive content roadmap.

• Develop and lead a content enablement strategy for Sales, Customer Service, Onboarding, and clients.

• Assist in the onboarding and utilization of LMS-aligned tools while pinpointing automation opportunities.

• Create reusable templates and frameworks for HubSpot and Zendesk platforms.

• Train internal teams on newly implemented platforms and support their workflows.

• Oversee cross-functional planning and execution for new feature launches.

• Work together with Marketing on feature rollout campaigns and messaging strategies.

• Advise marketing on videos, email content, and customer education materials to enhance feature adoption.

• Perform additional duties as assigned.

⛳️ Requirements

• Comprehensive understanding of RXNT's SaaS solutions, including clinical workflows, medical billing, and scheduling processes.

• Strong grasp of automation, LMS platforms, and emerging enablement technologies, with the capability to translate technical features into strategic initiatives.

• Exceptional verbal and written communication skills, with the ability to influence stakeholders across various functions.

• Proven track record in establishing and executing strategies, rather than merely delivering content.

• Experience in creating training materials, documentation, and enablement frameworks on a large scale.

• Familiarity with Google Suite, LMS platforms, and support/CRM tools such as HubSpot and Zendesk.

• Preference for candidates with experience in medical software (EHR, PMS) and customer-facing roles.

• Minimum of 5 years of experience in medical billing, scheduling, or clinical operations.

• Bachelor's or Associate's degree is preferred.

• Medical billing and coding certification is advantageous.

• Ability to sit for extended periods and use a computer.

• A reliable internet connection is essential.

• Capability to spend the majority of the workweek engaged in phone or video calls.

🏝️ Benefits

• Medical insurance

• 401K

• Short-term and long-term disability coverage

• Opportunity to earn quarterly incentives based on company performance