Product Enablement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the creation, quality, and timely distribution of client-facing Product Release notes.

• Manage and update the client-facing Product Roadmap, ensuring it is accurate and aligned with go-to-market strategies.

• Provide in-product guidance and best practices, including messaging, tooltips, walkthroughs, and recommendations.

• Act as the reliable voice regarding product changes for external partners and clients.

• Design and implement recurring product training programs that cover product capabilities, customer success stories, and narrative alignment.

• Conduct live sessions, recorded modules, external partner and client sessions, and on-demand resources.

• Convert strategic product positioning and messaging into practical training materials.

• Evaluate training effectiveness using measurement best practices and data analytics.

• Create and deliver product fundamentals training for new hires.

• Develop demo workflows and scenarios that highlight product value.

• Assist with demo issue escalation and collaborate with the Product team to find solutions.

• Monitor training engagement metrics and assess business impact.

• Identify skills gaps in product capabilities and training requirements.

⛳️ Requirements

• Over 8 years of experience in developing training resources and/or delivering training programs, or a related field, demonstrating the ability to operate with a high degree of autonomy.

• Strong technical aptitude with the capacity to quickly learn complex SaaS products and convey features clearly to varied audiences.

• Exceptional written and verbal communication skills, with the capability to simplify product complexities into clear, actionable messages.

• Proven ability to influence and build consensus across teams and with external stakeholders, including partners and clients.

• Demonstrated ownership of client-facing product communications, such as release notes, product roadmaps, or in-product guidance, with sound judgment on what information to share externally and how to present it.

• Proficient in Microsoft Office Suite, especially PowerPoint and Word.

• Capable of working collaboratively across functions and prioritizing competing demands with minimal supervision.

• Strong organizational and project management abilities, with attention to detail, follow-through, and the capacity to meet deadlines.

• Demonstrated skill in distilling large amounts of information and communicating what is most important to specific audiences.

• Experience in SaaS, marketing technology, advertising technology, or B2B software environments.

• Solid understanding of learning and instructional design principles, including adult learning theory, retention, and engagement techniques.

🏝️ Benefits

• Flexible Paid Time Off.

• Paid Holidays and Floating Holidays.

• Medical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance, and Pet Insurance.

• 401k with Employer Match.

• Up to 2 Days of Paid Time Off to Volunteer with a 501c Organization.

• Paid Parental Leave.

• Company-subsidized membership to Wellhub and Peloton.

• Fertility and family-building information platform through Carrot.

• Additional annual bonus compensation through one of Pacvue’s incentive plans.