Product Discovery Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead initiatives for product and customer discovery to gain insights into customer needs, behaviors, workflows, challenges, and untapped opportunities.

• Establish research questions, hypotheses, target demographics, and criteria for assessing product and business opportunities.

• Identify and engage customers, users, buyers, subject-matter experts, and other key participants.

• Carry out interviews, observe workflows, conduct concept tests, and perform qualitative or quantitative research.

• Integrate customer and market insights into themes, Jobs to Be Done, opportunity areas, product specifications, and actionable recommendations.

• Create and evaluate prototypes, concepts, workflows, and other representations of solutions.

• Assess discovery outcomes and advise on whether opportunities should progress, be redirected, or be abandoned.

• Collaborate with product, design, technology, commercial, and business stakeholders to convert insights into product strategies and development priorities.

• Implement scalable discovery methodologies, research repositories, templates, tools, and documentation.

• Clearly communicate findings and recommendations to stakeholders, supported by evidence and business context.

• Nelnet Business Services offers payment technology and educational services to higher education institutions, K-12 schools, students, families, and supporters.

⛳️ Requirements

• A bachelor’s degree in Business, Design, Human-Computer Interaction, Psychology, Sociology, Marketing, Research, Product Management, or a related field, or an equivalent combination of education and relevant experience.

• Over 5 years of experience in product discovery, user research, product management, product design, customer research, innovation, or a related field.

• Proven experience in independently planning and executing customer or user discovery and translating insights into practical recommendations.

• Experience in evaluating ambiguous opportunities and utilizing evidence to shape product or business decisions.

• Background in collaborating across product, design, technology, commercial, or business functions.

• Strong research and information-gathering capabilities.

• Skills in feedback collection and analysis.

• Proficient critical thinking abilities.

• Experience in UX/UI design, including tools like Figma, Adobe XD, or similar software.

• Strong strategic thinking skills.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• HSA and FSA

• Generous earned time off

• 401K/student loan repayment

• Life insurance & AD&D insurance

• Employee assistance program

• Employee stock purchase program

• Tuition reimbursement

• Performance-based incentive pay

• Short- and long-term disability

• Robust wellness program