Product Delivery Specialist – Technology, Applications

This is a fully remote position, open to applicants in Alabama, +28 more locations.

📋 Description

• Set up Gateway and Hubcap for onboarding new clients, which involves workflows, business rules, user roles, templates, notifications, and data mappings.

• Develop and uphold configuration standards and checklists.

• Maintain precise records of each client's configuration.

• Act as second-level application support.

• Diagnose issues, replicate defects, and assess whether causes are related to configuration.

• Resolve configuration problems and escalate code defects to engineering with detailed reproduction steps.

• Monitor open issues until resolution and keep the product manager and operations updated.

• Collaborate with the product manager to clarify requirements and ensure configurations align with them.

• Create test cases, develop test files, execute testing, and assist with user acceptance testing.

• Compile release notes and configuration documentation for each go-live event.

• Oversee new clients post-go-live and address issues promptly.

• Identify repetitive setup and support processes and suggest enhancements through templates, scripts, automation, or AI tools.

• Utilize AI tools for documentation, test cases, and analysis while ensuring output quality and safeguarding client data.

⛳️ Requirements

• 2–4 years of experience in application support, implementation, configuration, or technical support for a software product, preferably SaaS.

• Practical experience in configuring a business application, such as a workflow tool, rules engine, CRM, or claims management system.

• Systematic troubleshooting skills; ability to interpret error messages, isolate issues, and draft a clear defect report.

• Proven experience with software testing and user acceptance testing.

• Proficiency in using Jira, including creating, updating, and tracking tickets.

• Strong written communication skills for both technical and non-technical audiences.

• Bachelor's degree or equivalent practical experience.

• Background in insurance claims, auto physical damage, fleet, or property sectors.

• Basic SQL knowledge or strong Excel capabilities.

• Familiarity with APIs, file formats (CSV, JSON, XML), and data mapping processes.

• Experience working within an Agile team environment.

• Regular and practical application of AI tools in daily operations.

🏝️ Benefits

• Comprehensive benefits package, including health, dental, vision insurance, and more.

• Options for 401(k) plans.

• Paid time off, sick leave, and paid holidays.

• The chance to advance within a dynamic, innovative team in a startup-like culture.