Product Consultant – B2B Cooperation

This is a fully remote position, open to applicants in Poland.

📋 Description

• Develop and oversee the Suite roadmap, converting business objectives into a pragmatic, sequenced plan with well-defined success criteria.

• Manage the shared platform layer, which encompasses navigation, UI framework, and common components utilized by all product teams.

• Establish platform standards while balancing the needs of competing products.

• Revamp the onboarding process to decrease time-to-live from months to weeks, eliminate manual steps, and provide a self-service onboarding experience.

• Define multi-property functionalities, including property switching, shared and inherited configurations, bulk changes, and scalable navigation.

• Enhance the Admin experience for invoicing, consent management, terms management, and routine hotel configurations.

• Oversee authentication and access issues, including login, SSO, user management, and permissions within a multi-tenant setting.

• Create the Support & Knowledge layer, which includes ticketing integration, a knowledge base, contextual in-product assistance, and chatbot solutions.

• Conduct ongoing discovery sessions with hoteliers in collaboration with the UX team.

• Involve internal users from Onboarding, Support, and Training/eLearning teams.

• Leverage data and AI-driven analysis to identify platform friction, prioritize solutions, and evaluate the impact of releases.

• Collaborate with Onboarding, Support, Sales, Customer Success, Training, and other product teams.

• Ensure stakeholder alignment on priorities and guarantee that changes are implemented operationally as well as technically.

⛳️ Requirements

• A minimum of 3 years of commercial experience in a Product Manager role or a closely related position, such as Product Owner, with genuine discovery and prioritization responsibilities.

• Background in the hospitality sector.

• A product-oriented mindset focused on user challenges and business results.

• Experience in onboarding, configuration, or administrative aspects of a SaaS product.

• Ideal candidates will have experience with self-service flows that minimize manual efforts.

• Familiarity with a SaaS platform catering to diverse user types.

• Understanding of security, performance, consistency in user experience, and data management within a multi-tenant environment.

• Ability to engage with external users and internal operational teams comfortably.

• Practical experience utilizing AI tools for research, generating user insights, and rapid prototyping.

• Strong self-organization skills and the ability to prioritize multiple stakeholder threads.

• Excellent verbal, written, and presentation communication skills.

• Capability to support recommendations with data analysis.

• Proficiency in Polish at C1 level minimum.

• Sufficient English proficiency to work with international clients and teams.

• Solid grasp of Agile product development methodologies in practice.

• A strong enthusiasm for creating and continuously enhancing products and services.

• Experience with hotel groups or chains is a plus.

• Familiarity with information architecture and navigation design for complex platforms is advantageous.

• Knowledge of ticketing and knowledge base tools such as Zoho, as well as chatbot implementations, is a plus.

🏝️ Benefits

• Remote-first collaboration model.

• International technology and product initiatives.

• Flexible project collaboration arrangements.

• Scheduled service breaks aligned with contract terms.

• Opportunity to collaborate with seasoned product and technology teams.

• Access to selected knowledge-sharing initiatives.