Product Client Success Manager – Fraud/Payments

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop in-depth knowledge of CCC's fraud and investigative product offerings and their value to carrier clients.

• Promote the adoption and effective use of fraud tools by recognizing workflow deficiencies and assisting clients in integrating these tools into their daily claims processes.

• Collaborate with claims, SIU, and fraud management teams to enhance fraud detection rates, improve investigative efficiency, and boost overall program success.

• Showcase return on investment (ROI) through heightened fraud identification, enhanced referral quality, minimized leakage, and operational efficiencies.

• Assist in the implementation, optimization, and scaling of fraud use cases within customer organizations.

• Examine customer usage data to pinpoint opportunities for enhancing adoption and outcomes.

• Work alongside Strategic CSMs, Product, Sales, and other internal teams to achieve account objectives and retention goals.

• Create standardized fraud-focused playbooks, best practices, enablement resources, and success metrics.

• Accelerate time to value, adoption, customer results, renewal, and expansion of fraud solutions.

⛳️ Requirements

• Minimum of 2 years experience in insurance technology, fraud operations, SIU, claims, client success, consulting, or similar areas.

• Solid understanding of fraud detection methods, claims investigations, SIU operations, or workflows related to insurance claims.

• Proven experience collaborating with carrier stakeholders and translating business challenges into adoption strategies for solutions.

• Capability to rapidly acquire expertise in intricate analytics, fraud, and investigative solutions.

• Strong analytical abilities to identify patterns, diagnose problems, and drive actions based on data insights.

• Proficient in translating technical product features into clear customer outcomes and business value.

• Inquisitive mindset, capable of asking insightful questions and uncovering root causes of issues.

• Comfortable working in uncertain environments and achieving results with minimal supervision.

• Commercially minded with a sense of responsibility for customer value, retention, and growth.

• A video interview will be a requirement for this position.

🏝️ Benefits

• 401K Match

• Paid time off

• Annual Incentive Plan Performance Bonus

• Comprehensive health insurance

• Adoption Assistance

• Tuition Reimbursement

• Wellness Programs

• Stock Purchase Plan options

• Employee Resource Groups