Customer Success Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and nurture exceptional relationships with patients.

• Serve as an informed representative of the company while engaging with prospective patients/customers and both current and potential clinicians.

• Cultivate and maintain an in-depth understanding of company products and their applications.

• Stay informed about internal activities and advancements in clinical studies, product development, quality assurance, operations, and sales.

• Provide product assistance to patients, study participants, clinicians, and staff.

• Document necessary interactions accurately and promptly, escalating cases as needed.

• Deliver product training to patients and study participants.

• Act as a subject matter expert and a training resource for internal clients and the Customer Care team.

• Educate customers on product features and benefits.

• Serve as a patient advocate, representing the voice of the customer and assisting internal teams in gathering patient feedback.

• Assist in supporting new and evolving business models.

• Collaborate with marketing, product development, and sales teams to enhance and refine messaging.

• Provide support to Territory Managers as required.

⛳️ Requirements

• A Bachelor’s degree or higher is required.

• A minimum of 3 years of experience in the medical device or healthcare sector, including direct customer engagement.

• Proven history of exceptional customer focus.

• Strong communication and interpersonal skills, with the capacity to build robust relationships with customers and internal teams.

• Proficient in customer relationship management (CRM) software and other pertinent tools.

• Demonstrated problem-solving abilities.

• Candidates must be authorized to work in the United States on a full-time basis or eligible for work authorization through a sponsorship path that Cala Health can support.

🏝️ Benefits

• Access to tools, training, and mentoring for success.

• Flexible remote work arrangement.