Product Analyst

This is a fully remote position, open to applicants in Argentina, +2 more countries.

📋 Description

• Analyze customer journeys and internal workflows to uncover issues and guide product decisions.

• Convert agreed-upon product decisions into precise requirements, workflows, acceptance criteria, and edge cases.

• Identify outstanding questions, inconsistencies, and decisions that need to be addressed prior to and during implementation.

• Collaborate with Engineering, Design, QA, Risk, and Operations teams to clarify questions and ensure a shared understanding of the development process.

• Monitor dependencies, testing, and releases, ensuring that progress and pending items are visible.

• Evaluate data and feedback to assess the impact of product modifications.

• Keep thorough product documentation and suggest enhancements when recurring manual tasks or issues in existing processes are observed.

• Play a role in the development and ongoing enhancement of Kiwi's products.

• Assist in initiatives from detailed definition through to launch and result analysis.

⛳️ Requirements

• Proven experience as a Product Analyst, Business Analyst, in Product Operations, or in a similar capacity involving digital products.

• Capability to analyze a process comprehensively and transform vague requests into clear inquiries, requirements, and acceptance criteria.

• Strong organizational skills and the ability to follow through on initiatives that involve multiple teams.

• Proficiency in utilizing metrics and data to investigate issues and assess changes.

• Excellent written communication and attention to detail, especially in workflows involving rules, exceptions, and dependencies.

• Proactive in identifying open questions, collaborating with the relevant teams, and proposing solutions.

• Genuine interest in understanding customers and the business objectives behind each initiative.

• Intermediate proficiency in English.

• Must reside in Argentina, Colombia, or the Dominican Republic.

• Nice to have: Experience in fintech, financial services, lending, or payments.

• Nice to have: Knowledge of SQL or experience with analytics and reporting tools.

• Nice to have: Experience in supporting launches and troubleshooting issues encountered in production.

🏝️ Benefits

• Opportunity to work on financial products that directly influence customers and operations.

• Engagement throughout the product development cycle and opportunities to further enhance your product skills.

• Close collaboration with teams in Product, Engineering, Design, QA, Risk, Operations, and Data.

• A work environment where AI is integrated into our processes and product development.

• 100% remote — available to residents of Argentina, Colombia, or the Dominican Republic.