Product Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Construct and oversee usage reporting for Vault’s partner school white-label platforms, offering insights into engagement and adoption metrics by school.

• Monitor and report on usage across all Vault content to pinpoint top performers, trends, gaps, and areas for improvement.

• Create recurring dashboards and reports tailored for internal teams, leadership, and partner-facing requirements.

• Transform data into actionable insights and recommendations that guide product and content strategies.

• Discover opportunities to enhance and automate usage analysis utilizing AI and other external resources.

• Establish and standardize essential metrics and reporting methodologies.

• Assess and suggest analytics tools and methodologies.

• Generate JIRA tickets with explicit requirements, acceptance criteria, and priorities.

• Oversee tickets throughout their lifecycle, monitoring status and highlighting risks or delays.

• Act as a liaison between business and development teams.

• Assist in backlog grooming, sprint planning, and prioritization alongside the Product Director.

• Work collaboratively with product, content, engineering, sales, and partner success teams.

• Present insights and recommendations to colleagues and executives.

• Support the Product Director with additional initiatives and special projects.

⛳️ Requirements

• Bachelor’s degree in business, analytics, information systems, or a related discipline, or equivalent hands-on experience.

• Over 3 years of experience in an analytics, product, or business analyst position.

• Practical experience with JIRA, including ticket creation, workflow management, and tracking tasks to completion.

• Proficiency in Excel/Google Sheets and data visualization or reporting tools.

• Strong analytical capabilities with the skill to convert data into clear, persuasive insights.

• Familiarity with AI tools and a keen interest in leveraging them to automate and scale analysis.

• Experience collaborating within a product team and presenting findings to various stakeholders, including peers and executives.

• Exceptional organizational, communication, and follow-through abilities.

• Experience with Google Analytics 4 (GA4), encompassing reporting and event-based tracking.

• Prior experience with product analytics and product planning frameworks (e.g., OKRs, RICE, roadmapping).

• Familiarity with SaaS, EdTech, or multi-tenant/white-label platforms.

• Exposure to SQL, Looker Studio, or similar business intelligence tools.

🏝️ Benefits

• Medical coverage

• Dental coverage

• Vision coverage

• 401(k) plan

• Generous paid time off