Procurement Customer Service Representative

This is a fully remote position, open to applicants in Philippines, +1 more country.

📋 Description

• Deliver outstanding customer service while fostering positive and professional relationships with clients.

• Handle incoming calls and assist customers with their inquiries, concerns, and requests.

• Address customer service calls and respond to email inquiries.

• Provide precise information regarding products, services, pricing, and order statuses.

• Process, place, and approve customer orders in accordance with established procedures.

• Communicate with management regarding orders that need review or approval.

• Assess over-budget or under-budget orders and relay concerns to management.

• Follow up on missing or incomplete orders to ensure processing within deadlines.

• Collaborate with vendors on orders, products, pricing, availability, and customer requirements.

• Maintain accurate records of customer and vendor interactions, orders, and documentation.

• Prepare and generate reports as requested by management.

• Investigate and resolve customer inquiries, concerns, and complaints.

• Escalate issues to management when further approval or assistance is necessary.

• Uphold the confidentiality of customer, vendor, and company information.

• Adhere to company policies, procedures, and customer service standards.

• Carry out additional tasks as assigned by the manager.

⛳️ Requirements

• Strong work ethic and a proactive approach to fulfilling responsibilities.

• Excellent verbal and written communication skills, including active listening capabilities.

• Exceptional customer service skills with a personable, professional, and positive demeanor.

• Effective organizational and time-management abilities, with the capacity to prioritize, multitask, and meet deadlines.

• High attention to detail and accuracy in work.

• Ability to work independently while also demonstrating strong collaboration and teamwork.

• Proficient computer skills, including the use of word processing, spreadsheets, email, and presentation software.

• Capacity to learn and navigate company systems and software efficiently.

• Basic computer troubleshooting abilities.

• Strong problem-solving and decision-making skills.

• Ability to communicate effectively with customers, vendors, management, and other team members.

• Ability to maintain professionalism and a solution-focused mindset when addressing customer concerns or complaints.

• Must possess a reliable computer and a noise-cancelling headset.

• A second monitor is required for enhanced productivity.

• Must have a stable internet connection along with a backup internet connection.

• Availability to work Monday to Friday, from 08:30 AM to 05:30 PM US Eastern Standard Time (EST).

🏝️ Benefits

• Opportunity to work remotely from home.

• Flexible remote working environment.

• Collaboration with an international team.

• Reliable computer and noise-cancelling headset are required.

• A second monitor for increased productivity.

• Access to a stable internet connection.

• Backup internet connection provided.