Processing Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Educate new and existing team members on departmental processes and applications.

• Suggest enhancements to workflows, quality, internal documentation, and procedures.

• Assist in process initiatives with the Processing team and promote ongoing improvement.

• Oversee and update documentation, scalable playbooks, and standard operating procedures (SOPs).

• Collaborate with project managers, review teams, and technical stakeholders to set deadlines and support project objectives.

• Address non-standard requests and resolve issues utilizing available resources.

• Implement data processing workflows using Nuix, RelativityOne, and various commercial and proprietary tools.

• Aid in inventory management, discovery, automated processing, publishing, exception remediation, document promotion, quality control, data investigation, and basic hosting duties.

• Set up and maintain RelativityOne workspaces, including permissions, views, layouts, folder structures, workspace security, and related features.

• Serve as the initial escalation point for internal technology and data investigation challenges.

• Utilize Lighthouse proprietary tools and RelativityOne functionalities, such as Integration Points, Staging Explorer, Import/Export, and Automated Workflows.

• Balance work priorities while ensuring quality, addressing urgency, and fulfilling client commitments.

• Leverage EDRM knowledge to facilitate defensible processing workflows and project execution.

• Estimate processing timelines and communicate associated risks, dependencies, and changes in delivery.

• Perform additional duties as assigned.

⛳️ Requirements

• High School diploma or equivalent is mandatory; an Associate's or Bachelor's degree is preferred.

• A combination of at least two of the following: education, experience, and/or certifications.

• 4-6 years of experience in data processing within an eDiscovery setting or similar technical roles.

• Relevant industry certifications or comparable professional experience.

• Familiarity with litigation support and eDiscovery applications, including Nuix, Relativity, Concordance, IPRO eCapture, Equivio, LAW, Clearwell, Summation, Brainspace, or similar platforms.

• Proven understanding of automated processing workflows, quality control practices, basic hosting tasks, and all phases of the Electronic Discovery Reference Model (EDRM).

• Experience with databases.

• Strong skills in Microsoft Office and Microsoft 365 applications.

• Knowledge of computer forensics and experience with tools like EnCase and FTK is preferred.

• Exceptional communication, organizational, problem-solving, and prioritization skills.

• Capability to manage competing deadlines in a fast-paced, deadline-oriented environment.

• Dedication to excellence, urgency, client satisfaction, and customer service.

• Availability to work from Tuesday to Saturday, 5:00 am to 1:30 pm Pacific.

• Duties may involve periodic on-call responsibilities and working during evenings and weekends.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with company matching.

• Company-funded Life & AD&D insurance.

• Company-sponsored short- and long-term disability insurance.

• Telemedicine and other wellness programs.

• Flexible paid time off (PTO) program.

• Paid volunteer days.

• Optional accident, hospitalization, critical illness, and pet insurance plans.

• Annual bonus or incentive program.

• Equal opportunity workplace.