Process Server Specialist

This is a fully remote position, open to applicants in Alabama, +14 more states.

📋 Description

• Deliver support, training, and education to process servers who are not meeting performance metrics.

• Engage in direct communication with process servers, offering coaching and constructive feedback.

• Address inquiries from process servers and help to eliminate obstacles.

• Ensure that process servers comprehend expectations and the timelines for adjustments.

• Establish clear performance expectations for servers who are underperforming.

• Conduct daily reviews of assigned reports.

• Contact disengaged servers to uncover and resolve issues that are delaying their job attempts.

• Hold servers responsible to positively influence overall performance.

• Track and relay any obstacles to the leadership team.

• Collaborate closely with the Recruiting team when additional coverage is necessary.

• Take ownership of process server network performance by identifying underperforming servers, diagnosing the root causes, and driving measurable improvements.

⛳️ Requirements

• Proven experience in training and/or coaching.

• High school diploma or GED is mandatory.

• Knowledge of Legal Processes is advantageous.

• Exceptional written and verbal communication skills.

• Proficient in Microsoft Office applications (Word, Excel).

• Ability to analyze processes and suggest improvements.

• Capacity to work full-time, from 8 am to 5 pm PST.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• 401(k) plan with company matching.

• Paid time off.

• Seven paid company holidays.

• Four floating holidays per year.

• Life Insurance and Accidental Death & Dismemberment Insurance.

• Long Term Disability coverage.

• Health Care Reimbursement Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• Employee Assistance Program (EAP).

• Pet Insurance.