Process Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete documentation and enhancement of the model development and deployment process at Mission Lane across all business sectors.

• Create a current-state process map.

• Address and close any undocumented handoff gaps.

• Ensure visibility of the pipeline for teams in data science, credit, risk, and compliance.

• Propel significant process improvements, such as altering sequencing, minimizing coordination overhead, or identifying dependency issues prior to rework.

• Manage the process playbook for model development, updates to credit policies, and associated approval workflows from documentation to ongoing maintenance.

• Keep a centralized overview of all models in progress.

• Record handoff ownership at each phase of development and deployment.

• Act as the operational point of contact for second-line credit and model risk management oversight from the bank.

• Report directly to the Principal Program Manager.

⛳️ Requirements

• A minimum of 3 years of experience in process improvement, project coordination, or program operations within financial services, fintech, or a data-intensive setting.

• Comfortable collaborating with both technical and non-technical teams.

• Proven ability to work efficiently with data scientists and compliance officers.

• Excellent written and verbal communication skills, clear and direct.

• Capability to clarify ownership, status, and next steps without ambiguity.

• A history of documenting and enhancing processes, identifying root causes, and implementing sustainable solutions.

• Experience in calibrating escalations to leadership.

• Understanding of how models are constructed and implemented.

• Background in working across compliance, risk, engineering, and operations.

• Ability to engage stakeholders early, articulate the reasons for process modifications, and foster adoption.

• Please note that Mission Lane is not sponsoring employment authorization for new applicants.

🏝️ Benefits

• Participation in the annual incentive program.

• Equity program.

• Paid time off.

• 401(k) matching.

• Monthly wellness stipend.

• Health insurance options.

• Dental insurance options.

• Vision insurance options.

• Disability coverage.

• Paid parental leave.

• Flexible spending account for childcare and healthcare.

• Life insurance.

• Remote-first work environment.