Process Management Associate, Provider Operations

This is a fully remote position, open to applicants in Texas.

📋 Description

• Analyze, create, and assess current business processes.

• Recognize opportunities for enhancement and devise strategies for process improvement.

• Perform process mapping, data collection, and analyze bottlenecks.

• Work closely with stakeholders to gather requirements and define objectives for process improvement.

• Develop process documentation, standard operating procedures, and workflow diagrams.

• Lead and facilitate workshops and meetings focused on process improvement.

• Take charge of or contribute to process improvement projects, ensuring their successful execution.

• Monitor and evaluate process performance utilizing various metrics and tools.

• Prepare and deliver reports and recommendations to management.

• Collaborate with Technology, Product, and Engineering teams to explore process automation possibilities.

• Keep abreast of best practices in the industry and emerging trends in process management.

• Adhere to relevant laws and regulations, and perform other assigned duties.

• Report directly to the Director of Process Improvement.

⛳️ Requirements

• A bachelor's degree or 3+ years of relevant experience.

• Over 3 years of experience in process management, improvement, or a related field.

• At least 3 years of professional experience in provider data or provider network operations within a health insurance organization.

• A minimum of 2 years utilizing process management methodologies, such as Lean Six Sigma, BPMN, or similar frameworks.

• At least 2 years of experience with comprehensive process management and mapping.

• A minimum of 2 years working with data software like Excel, SQL, Python, or other analytical tools.

• Bachelor’s degree in Engineering, Business Administration, or a related discipline.

• Lean Six Sigma Green Belt certification or a higher qualification.

🏝️ Benefits

• Comprehensive employee benefits.

• Unlimited vacation policy.

• Annual performance-based bonuses.

• Medical, dental, and vision coverage.

• 11 paid holidays each year.

• Paid sick leave.

• Paid parental leave.

• Participation in a 401(k) plan.

• Life and disability insurance coverage.

• Paid wellness time and reimbursement options.