Private Client Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of a portfolio comprising high-net-worth and ultra-high-net-worth households, acting as their primary contact and trusted advisor for all travel-related needs.

• Cultivate deep, enduring client relationships by comprehensively understanding their individual preferences, priorities, travel behaviors, and expectations, while proactively anticipating their future requirements.

• Plan and oversee individual travel arrangements, which include hotels, flights, transfers, and other standalone services, offering thoughtful, highly personalized recommendations.

• Coordinate the broader Kensington ecosystem to address complex travel requirements, encompassing bespoke land journeys, villas, yachts, expeditions, and private aviation services.

• Ensure comprehensive oversight of each client journey, from the initial request and planning stages through booking, travel execution, and post-trip follow-up.

• Serve as the final quality control layer for client-facing recommendations, itineraries, and arrangements, guaranteeing that every detail is precise, cohesive, and aligned with both client preferences and Kensington Private Client standards.

• Proactively manage client communication, setting expectations, timelines, and addressing issues, taking full ownership of challenges, and coordinating with internal teams and external partners to reach resolutions.

• Maintain detailed client profiles and travel histories within Kensington systems, capturing preferences, feedback, and pertinent household information.

• Recognize opportunities to enhance each household's relationship with Kensington by connecting clients with relevant products and services.

• Collaborate with various Kensington teams and external partners to ensure a seamless client experience.

⛳️ Requirements

• A minimum of 5 years of experience in luxury travel, hospitality, concierge, private client services, or a similar high-touch luxury environment.

• Proven success in managing high-value client relationships, with a solid understanding of the expectations of HNW and UHNW clientele.

• Extensive knowledge of luxury hotels, destinations, and international travel; experience with villas, yachts, private aviation, and complex travel is a valuable asset.

• Exceptional relationship-building abilities, along with outstanding written and verbal communication skills, presenting a polished and highly professional demeanor to clients.

• Meticulous attention to detail and a strong sense of ownership, with the skill to identify gaps, anticipate needs, and ensure that nothing is overlooked.

• Excellent organizational skills, enabling management of multiple households, journeys, and competing priorities simultaneously.

• Strong judgment, resourcefulness, and composure when addressing complex or time-sensitive client needs.

• Highly collaborative, with the ability to coordinate effectively across multiple teams while maintaining clear accountability for the client experience.

• A high degree of discretion and professionalism in handling confidential client information.

• Commercially minded, with an understanding of how exceptional service fosters client retention, referrals, and long-term relationship value.

• A genuine passion for travel and a commitment to delivering an exceptional standard of service.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and continuing education.

• Flexible work arrangements to support work-life balance.