Manager, Client Delivery – Insurance Discovery

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for designated Insurance Discovery clients

• Foster strong client relationships through proactive communication, attentiveness, and consistent follow-up

• Oversee client expectations and manage client-facing activities during implementation and ongoing operations

• Facilitate client meetings, status updates, and service reviews; document and communicate decisions, risks, and subsequent actions

• Prepare clients for readiness and set expectations for releases and operational changes

• Collaborate with client IT teams on file specifications, delivery schedules, readiness, corrections, and relevant milestones

• Lead discussions on requirements encompassing exclusions, financial class rules, payer lists, workflows, timing, and specific client needs

• Convert client needs into actionable requirements for Operations, Product, and Engineering

• Keep client requirements, decisions, workflows, and change documentation as the definitive source of information

• Track client performance, service expectations, key performance indicators, and operational trends

• Create and deliver client-facing reports and performance insights

• Collaborate with Operations, Product, Engineering, Client Success, and subject matter experts to address concerns and coordinate resolutions

• Identify and communicate risks, performance issues, and service challenges while ensuring follow-up

• Promote continuous improvement initiatives that enhance client satisfaction, operational performance, and Insurance Discovery outcomes

⛳️ Requirements

• Bachelor's degree or equivalent relevant experience

• At least 5 years of experience in client delivery, healthcare revenue cycle, operations, client management, or a related area

• Excellent client relationship, stakeholder management, and presentation abilities

• Capability to convert business, operational, and technical information into clear requirements and actionable next steps

• Strong analytical and problem-solving skills, including the ability to interpret performance data, recognize trends, and convey significant insights

• Proficiency in Microsoft Excel and experience in developing and presenting data-driven reports

• Exceptional written, verbal, organizational, and collaborative skills across functions

• Ability to handle multiple priorities while ensuring clear ownership, documentation, and follow-through

• Experience in the healthcare revenue cycle, especially within insurance discovery, eligibility, insurance verification, coverage identification, or related patient access functions

• Experience collaborating with client business and IT stakeholders on data requirements, file specifications, workflows, and implementation readiness

• Proficiency with Power BI and SQL

• Experience working across Operations, Product, and Engineering teams in a cross-functional delivery setting

🏝️ Benefits

• Annual bonus plan with a target of 10.00%

• Comprehensive benefits package

• Opportunities for continuous learning, collaboration across teams, and exploration of new career development paths

• Chance to contribute, think innovatively, and create impactful work

• Support for disability reasonable accommodations during the application process