Private Client Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of and oversee a portfolio of high-net-worth and ultra-high-net-worth households, serving as their main point of contact and trusted travel advisor.

• Cultivate lasting client relationships by gaining insights into their preferences, priorities, travel habits, and expectations.

• Plan and coordinate hotels, flights, transfers, and other individual travel services.

• Design exclusive land journeys, villas, yachts, expeditions, and private aviation experiences through Kensington’s extensive network.

• Ensure comprehensive oversight from the initial request and planning stages through booking, travel, and post-trip follow-up.

• Review client-facing recommendations, itineraries, and arrangements, acting as the final quality-control layer.

• Manage client communications, expectations, timelines, and issues, coordinating with internal teams and external partners to resolve matters.

• Maintain detailed client profiles and travel histories within Kensington systems.

• Recognize opportunities to enhance household relationships and increase Kensington’s share of clients’ travel activities.

• Collaborate with Kensington teams and external partners to provide a seamless client experience.

⛳️ Requirements

• A minimum of 5 years of experience in luxury travel, hospitality, concierge, private client services, or another high-touch luxury setting.

• Proven success in managing high-value client relationships with a keen understanding of the expectations of HNW and UHNW clientele.

• Strong knowledge of luxury hotels, destinations, and international travel.

• Experience with villas, yachts, private aviation, and complex travel arrangements is a plus.

• Excellent relationship-building, written, and verbal communication skills.

• A polished and highly professional presence when interacting with clients.

• Exceptional attention to detail and a strong sense of ownership.

• Ability to identify gaps, anticipate needs, and ensure that nothing is overlooked.

• Outstanding organizational skills and the ability to manage multiple households, journeys, and competing priorities simultaneously.

• Strong judgment, resourcefulness, and composure when addressing complex or time-sensitive client requirements.

• Capability to coordinate across multiple teams while maintaining clear accountability for the client experience.

• High level of discretion and professionalism when dealing with confidential client information.

• Commercially minded, with an understanding of how exceptional service fosters client retention, referrals, and long-term relationship value.

• A genuine passion for travel and a commitment to delivering an exceptional standard of service.

🏝️ Benefits

• Employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

• Highly personalized travel experiences and exposure to luxury travel, hospitality, private client services, villas, yachts, expeditions, and private aviation.