Principal Solutions Consultant

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Collaborate with Solution Consulting colleagues to spearhead discovery and solution mapping for targeted strategic initiatives.

• Assist in Proof of Value and storytelling efforts for key accounts.

• Convert institutional challenges into value narratives aimed at economic decision-makers.

• Create value frameworks and business cases linking Adobe’s creative, AI, and document solutions to institutional outcomes.

• Advocate for faculty, student, and administrative viewpoints in customer interactions and internal strategy discussions.

• Work alongside CSM, PMM, and Marketing to ensure narratives and go-to-market messaging align with pedagogical and institutional realities.

• Act as a representative voice on AI adoption within teaching, learning, and institutional transformation.

• Assist teams and customers in understanding AI-driven offerings such as Creative Cloud Pro Plus, Acrobat Studio, Firefly, and Acrobat Express.

• Collaborate with Customer Success on strategies for Digital Literacy and Faculty Development initiatives.

• Design workshops, institutes, and webinars that promote institutional adoption.

• Maintain external connections within the higher education thought leadership community and participate in academic conferences.

• Establish strong relationships with institutional leaders and formulate strategic account plans.

• Lead high-level discussions on AI and transformation.

⛳️ Requirements

• A minimum of ten years of direct experience within Higher Education institutions, whether as faculty, in academic leadership, or in program administration.

• Recognized thought leader in Higher Ed and digital literacy, demonstrated through speaking engagements, keynote presentations, or published works.

• Proficient understanding of Adobe Creative Cloud and Document Cloud, or similar educational technology platforms.

• Ability to discuss specific product features during customer conversations.

• Capacity to serve as a credible technical and institutional representative with provosts, CIOs, and other senior academic officials.

• Proven capability to translate classroom and institutional contexts into technology strategies and product positioning.

• Established ability to foster executive relationships and navigate within complex organizations.

• Exceptional communication, facilitation, and stakeholder management skills.

• Ability to collaborate effectively across Sales, Customer Success, Solution Consulting, Marketing, and Partner teams.

• Familiarity with Generative AI and AI-enhanced workflows in an academic setting.

• Experience in Solutions Consulting or Consulting roles.

🏝️ Benefits

• Annual Incentive Plan (AIP) applicable for non-sales positions.

• Sales commission structures for roles in sales.

• Potential equity award for new hires.

• Comprehensive benefits packages.

• Accessibility accommodations available during the recruitment process.