Principal Solution Architect, ITSM

This is a fully remote position, open to applicants in Texas.

📋 Description

• Engage with clients to implement ServiceNow Technology Workflow solutions utilizing best practices.

• Propel and enhance customer business results.

• Assist in pre-sales initiatives, including sales presentations, solution design, scoping conversations, workshops, and estimates for implementation efforts.

• Collaborate with Services Account Executives, Solution Sales Executives/Consultants, Sales Account Executives, and Partner Sales Organizations.

• Act as a leading member of project teams, delivering significant outcomes for customers.

• Address the interconnectivity of Workflow applications within customer technology environments.

• Educate customers on best governance practices.

• Support discussions with senior leadership and CXOs regarding implementation roadmaps and change management best practices.

• Design solutions leveraging Technology Workflow for common customer scenarios.

• Create use cases for broader utilization by solution consultants and the customer community.

• Foster relationships with Workflow product owners and stakeholders, enhancing awareness of solution capabilities and roadmaps.

• Lead office hours, formal presentations, webinars, and training sessions for field delivery stakeholders.

• Advocate for ongoing enhancement of delivery and engagement materials.

• Mentor and enable ServiceNow delivery team members and participants in the partner ecosystem.

• Travel up to 50% annually based on client requirements and internal meetings.

⛳️ Requirements

• Minimum of 8 years in consultation and/or configuration experience implementing complex, advanced technologies, including integrations and portals.

• At least 5 years of consultation and/or configuration experience with the ServiceNow Technology Workflow solution suite.

• Extensive experience across leading technology software platforms.

• Capability to influence and consult with senior leaders while providing thought leadership to sponsors and stakeholders.

• Skill in identifying needs, presenting options with advantages, disadvantages, and risks, and resolving business process and technical challenges.

• Customer-focused mindset with a commitment to customer success.

• Proficiency in interacting with both technical and non-technical clients, gathering technical and business requirements, analyzing information, and crafting comprehensive solutions.

• Ability to produce visually appealing, professional conceptual design documents for diverse business and technical audiences.

• Experience in conducting solution presentations and securing customer approval of design solutions.

• Strong ability to build trust and engage audiences, whether remote or in person.

• Proficient in communicating complex business and technical concepts through visualization and modeling tools.

• Skill in conceptualizing and designing intricate wireframes, workflows, and diagrams.

• Enthusiasm for learning new technologies and engaging in projects that expand existing technological capabilities.

• Certified System Administrator certification is required or must be obtained within the first 60 days.

• At least 2 relevant Certified Implementation Specialist certifications, including ITSM and ITOM.

• Certified Technical Architect certification is required or must be achieved within the first 365 days.

• Must hold full-time employee status.

🏝️ Benefits

• Flexible or remote work environment.

• Option for remote work.

• Up to 50% travel annually, based on customer needs and internal meetings.

• ServiceNow employee accommodations and accessible application support.