Principal Software Engineer, Consumer Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Define the long-term technical vision and strategy for Fetch’s Consumer Experience sector.

• Recognize high-impact opportunities and articulate complex challenges before they become apparent.

• Collaborate with Product, Design, Data, and executive stakeholders to develop roadmaps.

• Establish architectural standards, patterns, and technical approaches for personalization, experimentation, notifications, recommendations, and engagement infrastructure.

• Lead large-scale experimentation and product iterations while maintaining a balance between velocity, quality, and platform health.

• Design and oversee systems that affect engagement, activation, conversion, retention, and monetization for millions of users.

• Guide the technical direction across teams and organizations while resolving cross-organizational architectural issues.

• Mentor and cultivate the skills of staff and principal-level engineers.

• Advocate for developer and product velocity through AI-driven workflows, enhancements in observability, and scalable internal tools.

• Exemplify technical excellence through thoughtful architecture, pragmatic decision-making, ownership, accountability, and measurable outcomes.

⛳️ Requirements

• Over 15 years of experience in building and scaling consumer-facing products, demonstrating significant technical impact at the company level.

• Proven experience in establishing multi-year technical strategies for a consumer domain that spans multiple teams.

• Extensive experience in creating product experiences that enhance engagement, discovery, activation, retention, conversion, or monetization.

• Background in consumer growth areas such as search, recommendations, personalization, notifications, onboarding, feeds, messaging, experimentation, or lifecycle experiences.

• Ability to define unclear problems and shape roadmaps and technical strategies in collaboration with Product, Data, and executive leadership.

• Demonstrated capacity to influence technical and product decisions across various teams and organizations without direct authority.

• Experience in building and evolving high-scale consumer web or mobile applications.

• Strong instincts for product and user experience, including experimentation, usability, performance, and long-term product quality.

• Solid engineering fundamentals and the ability to create reliable, scalable, and maintainable systems.

• Proficient programming skills and the ability to work effectively across the stack when necessary.

• A Bachelor’s degree or higher in Computer Science, Engineering, or a related technical field; equivalent practical experience may be accepted.

• Preferred: experience with experimentation systems and large-scale A/B testing.

• Preferred: experience managing lifecycle engagement systems.

• Preferred: experience with consumer products focused on growth, retention, loyalty, marketplace, social, or monetization.

• Preferred: experience supporting high-scale consumer mobile or web experiences.

• Preferred: familiarity with analytics, experimentation, and personalization systems.

• Preferred: experience enhancing product iteration and experimentation velocity through tools, workflows, or internal capabilities.

• Preferred: ability to communicate product, technical, and user experience trade-offs to both technical and non-technical audiences.

🏝️ Benefits

• Equity: We provide full-time employees with equity in Fetch, allowing everyone to share in Fetch’s growth.

• 401(k): Fetch will match your contributions dollar for dollar, up to 4% of your eligible pay.

• Benefits for humans and pets: We offer comprehensive medical, dental, and vision plans for everyone, including pets.

• Continuing Education: Fetch offers up to $10,000 per year in education reimbursement.

• Employee Resource Groups: Engage in employee-led groups dedicated to promoting a diverse and inclusive workplace through events, discussions, and advocacy. The ERGs participate in our Inclusion Council alongside executive leadership members.

• Paid Time Off: In addition to our flexible PTO, Fetch recognizes 9 paid holidays and a week-long break at the year's end.

• Robust Leave Policies: Enjoy 14 weeks of fully paid parental leave for all employees, plus an additional 6 weeks of paid childbirth recovery leave for birthing parents, along with a flexible return-to-work schedule.

• Calvin Care Cash: Employees welcoming new family members will receive a one-time $2,000 incentive to help cover childcare, clothing, diapers, and more.

• Flexible Work Environment: Work collaboratively with your team in our beautiful offices, or choose to work fully remotely from anywhere in the US for US-based roles.

• Hardware and software are provided for home working.